topic Re: activation problems in Get Support

activation problems

Johnboy1966 — Wed, 05 Jan 2022 10:10:53 GMT

Can't call out after paying for my $40 plan which is unlimited texts, unlimited nationwide calling and 4.5 GB data

Re: activation problems

Triguy — Sat, 01 Jun 2019 16:22:23 GMT

You might want to log into your self serve account to check status.

Try the list phone trick to reset your account.

report your phone stolen. Login to your account. Choose Plans and Add-onstab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found.

Re: activation problems

Johnboy1966 — Sat, 01 Jun 2019 17:17:08 GMT

It says active

Re: activation problems

Triguy — Sat, 01 Jun 2019 17:22:36 GMT

What brand and model of phone do you have ?

You could try a factory reset.

Re: activation problems

Johnboy1966 — Sat, 01 Jun 2019 17:25:52 GMT

Tried that trick and it still didn't work

Re: activation problems

GinYVR — Sat, 01 Jun 2019 17:29:04 GMT

@Johnboy1966I assume the phone used to work before? ie it is not a new phone? If so you should message the @moderator_team by click on the envelope icon on the top right hand corner.

Re: activation problems

geopublic — Sat, 01 Jun 2019 17:29:15 GMT

@Johnboy1966 wrote:
Can't call out after paying for my $40 plan which is unlimited texts, unlimited nationwide calling and 4.5 GB data

@Johnboy1966 There have been many reports of customers with similar issues to what you are reporting after plan renewal. You need to let PM asap. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: activation problems

Johnboy1966 — Sat, 01 Jun 2019 18:09:02 GMT

Samsung at 2017

Re: activation problems

Johnboy1966 — Sat, 01 Jun 2019 18:10:35 GMT

I have let them know 3 times and still no reply

Re: activation problems

Johnboy1966 — Sat, 01 Jun 2019 18:29:56 GMT

I meant Samsung a5 2017

Re: activation problems

Johnboy1966 — Sun, 02 Jun 2019 20:42:32 GMT

@TriguyI tried that trick but it didn't work

Re: activation problems

Johnboy1966 — Sun, 02 Jun 2019 20:43:54 GMT

@Triguyfactory resetted my phone and it still doesn't work

Re: activation problems

Triguy — Sun, 02 Jun 2019 21:19:40 GMT

@Johnboy1966 You will have to be a little patient to wait for a moderator to respond. It can take 48- 72 hours depending on workload.