topic Re: newly activated account not working in Get Support

newly activated account not working

HM6 — Wed, 05 Jan 2022 10:10:50 GMT

Please help. I just activated account yesterday and my phone is still not able to make and receive phone calls. When I login to my account it is saying that Plan Expired. I put it my credit line and setup for pre authorize payment. I also have my activation #. Please help. Thank you

Re: newly activated account not working

Anonymous — Wed, 25 Jul 2018 19:13:57 GMT

you need send a private message to Click here

In your message put it, please include.

- your account number

- your phone number

- your account PIN

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Good Luck

Re: newly activated account not working

HM6 — Wed, 25 Jul 2018 18:09:51 GMT

I did but I got no response.

Re: newly activated account not working

ShawnC13 — Wed, 25 Jul 2018 18:18:31 GMT

@HM6 wrote:
I did but I got no response.

Typically you will hear back between 1-4 hours but during busier times it can be up to 48 hours. Issues are dealt with on a first come first served method

Re: newly activated account not working

Tfirx35 — Wed, 25 Jul 2018 18:28:09 GMT

We had an issue unlocking an incorrect password on a new account. While it did take the mods about 4 hours to get back to us the issue was corrected quite easily.

Re: newly activated account not working

dorax1997 — Wed, 25 Jul 2018 18:56:23 GMT

Same here! I actived my sim card yesterday but it is not workin at all! I tried my own phone, and the phones of all my family members, it does not work on any of our phones.

It is frustrating. It keeps saying that "no sim card installed". #sigh

Re: newly activated account not working

MacMe — Wed, 25 Jul 2018 19:12:32 GMT

@dorax1997 wrote:
Same here! I actived my sim card yesterday but it is not workin at all! I tried my own phone, and the phones of all my family members, it does not work on any of our phones.

It is frustrating. It keeps saying that "no sim card installed". #sigh

Do you have an iPhone? Have you tried these steps?

https://support.apple.com/en-ca/HT201420

Re: newly activated account not working

dorax1997 — Wed, 25 Jul 2018 19:17:21 GMT

@MacMe wrote:
@dorax1997 wrote:
Same here! I actived my sim card yesterday but it is not workin at all! I tried my own phone, and the phones of all my family members, it does not work on any of our phones.

It is frustrating. It keeps saying that "no sim card installed". #sigh
Do you have an iPhone? Have you tried these steps?

https://support.apple.com/en-ca/HT201420

Hi!

Thanks for your response. I do have an iPhone. I inserted the sim card into a Samsung but it doesn't work either.

Both my iPhone and Samsung are okay with our current carriers' sim cards (Telus and Koodo).

Re: newly activated account not working

HM6 — Wed, 25 Jul 2018 19:31:20 GMT

My issue has been solved. I just sent a Private Message to Moderator Team and one of them will answer and help solve the problem.

Include in your message your account information to help them look into it and solve it in their end.

Re: newly activated account not working

dorax1997 — Wed, 25 Jul 2018 19:32:14 GMT

Yup. Just got a reponse from them. Hope they can fix it soon so I can use my new plan 🙂

Re: newly activated account not working

bilal684 — Thu, 26 Jul 2018 11:59:33 GMT

@dorax1997 wrote:
Same here! I actived my sim card yesterday but it is not workin at all! I tried my own phone, and the phones of all my family members, it does not work on any of our phones.

It is frustrating. It keeps saying that "no sim card installed". #sigh

Had the same issue, they sent you a faulty sim... You need to get a new sim card and select the option "Change sim card" in your self serve and enter the number of the new sim card.

Re: newly activated account not working

dorax1997 — Thu, 26 Jul 2018 14:41:11 GMT

@bilal684 wrote:
@dorax1997 wrote:
Same here! I actived my sim card yesterday but it is not workin at all! I tried my own phone, and the phones of all my family members, it does not work on any of our phones.

It is frustrating. It keeps saying that "no sim card installed". #sigh
Had the same issue, they sent you a faulty sim... You need to get a new sim card and select the option "Change sim card" in your self serve and enter the number of the new sim card.

Thank you! This is what the moderator suggested me to do too. All good now. Very happy with my plan 🙂

Re: newly activated account not working

pakmode — Thu, 26 Jul 2018 15:55:10 GMT

@dorax1997 wrote:
@bilal684 wrote:
@dorax1997 wrote:
Same here! I actived my sim card yesterday but it is not workin at all! I tried my own phone, and the phones of all my family members, it does not work on any of our phones.

It is frustrating. It keeps saying that "no sim card installed". #sigh
Had the same issue, they sent you a faulty sim... You need to get a new sim card and select the option "Change sim card" in your self serve and enter the number of the new sim card.
Thank you! This is what the moderator suggested me to do too. All good now. Very happy with my plan 🙂

Glad it worked out OP