topic Re: Phone not working in Get Support

Phone not working

Bobbijobonner7 — Wed, 05 Jan 2022 10:10:49 GMT

Yesterday my auto top of didn't go through for some reason and my account was suspended. I made a payment and it shows my account as active but I cannot text talk or surf. Have tried messaging moderators and haven't heard from them. I tried doing the lost phone stop and start service and it didn't work either

Re: Phone not working

geopublic — Sat, 01 Jun 2019 15:22:01 GMT

@Bobbijobonner7 wrote:
Yesterday my auto top of didn't go through for some reason and my account was suspended. I made a payment and it shows my account as active but I cannot text talk or surf. Have tried messaging moderators and haven't heard from them. I tried doing the lost phone stop and start service and it didn't work either

@Bobbijobonner7 Known issue with some accounts being affected. Did you try powering down removing the sim for 5 minutes? Unfortunately your going to have to wait for the moderator to reply back

Re: Phone not working

TheOldVR — Sat, 01 Jun 2019 15:32:39 GMT

Moderators have been a bit quicker lately.... fingers crossed for you!!

Re: Phone not working

gjona — Tue, 04 Jun 2019 00:21:43 GMT

Hello, the same thing happened to me. Did you contact the moderator team?

They will be able to solve your issue.

Good luck

Gjona

Re: Phone not working

Greg1275 — Sat, 08 Jun 2019 18:02:36 GMT

Has this issue been solved yet?

Re: Phone not working

gjona — Sat, 08 Jun 2019 20:26:20 GMT

Yes it has. Thanks