topic Re: New SIM not working in Get Support

New SIM not working

pcuadros — Wed, 05 Jan 2022 10:10:45 GMT

I got a new sim in Wallmart and they did the activation but my got message NO SIM and cannot connect to the network. I have an iphone6. The phone is unlock and got following message with my imei:

Your device has not been reported as lost or stolen.
The Network Compatibility check cannot be performed at this time. Please try again later.

Check another device

Re: New SIM not working

geopublic — Sat, 01 Jun 2019 15:09:07 GMT

@pcuadros wrote:
I got a new sim in Wallmart and they did the activation but my got message NO SIM and cannot connect to the network. I have an iphone6. The phone is unlock and got following message with my imei:
Your device has not been reported as lost or stolen.
The Network Compatibility check cannot be performed at this time. Please try again later.
Check another device

@pcuadros Your phone is locked. You need to call your previous provider and ask them to unlock it

Re: New SIM not working

pcuadros — Sat, 01 Jun 2019 15:12:15 GMT

I did and they cannot find my IMEI on their side. Could I call apple to unlock it? I had not used this phone for 2 years.

Re: New SIM not working

geopublic — Sat, 01 Jun 2019 15:16:10 GMT

@pcuadros wrote:
I did and they cannot find my IMEI on their side. Could I call apple to unlock it? I had not used this phone for 2 years.

@pcuadros Where did you buy yhe phone from? Wouldn't hurt to try Apple also

Re: New SIM not working

pcuadros — Sat, 01 Jun 2019 15:23:41 GMT

it was with Bell but they cannot find the imei

Re: New SIM not working

pcuadros — Sat, 01 Jun 2019 15:25:05 GMT

why then it display Public Mobile as a carrier in my phone but with no network

Re: New SIM not working

geopublic — Sat, 01 Jun 2019 15:36:42 GMT

@pcuadros wrote:
why then it display Public Mobile as a carrier in my phone but with no network

@pcuadros Try resetting your network settings to see if it makes a difference.

Re: New SIM not working

pcuadros — Sat, 01 Jun 2019 16:03:18 GMT

You were right. My phone was locked by Bell but they couldn't find it becasue it was repaired so I had called a special department from Bell and they unlocked it. Works now