topic Moderators in Get Support

Moderators

Pampunhar — Wed, 05 Jan 2022 10:10:38 GMT

Hi plz send me my account number

Re: Moderators

Dunkman — Wed, 25 Jul 2018 05:03:06 GMT

@Pampunhar Are you able to login to your self service account? If you are able, the account number is on the upper right side of the first page.

If you are unable to access your account self service, you need to contact moderator.

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M…

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Community Moderators are available from Monday to Friday 9am (EDT) to 9pm (EDT) and Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT)

Re: Moderators

computergeek541 — Wed, 25 Jul 2018 05:23:07 GMT

@Pampunhar wrote:
Hi plz send me my account number

As above, your account number is listed in your self-serve account. It is also in the activation e-mail.

By simply posting a message in these forums, there's no way for any Public Mobile employee to know who you are. You must contact Moderator_Team privately to discuss anything about your account.

Re: Moderators

dna2016 — Wed, 25 Jul 2018 12:24:09 GMT

@Pampunhar, log into your PM My Account, you'll see your account number directly underneath the "Logout" option.

Re: Moderators

Tfirx35 — Wed, 25 Jul 2018 12:51:53 GMT

Re: Moderators

cmatassa — Wed, 25 Jul 2018 14:23:04 GMT

As the others mentioned, you'll need to send a message to the moderators. These are Public forums, so making a post like this won't really help.

Re: payment twice

Sheej — Thu, 09 Aug 2018 13:27:41 GMT

Hi, i had made a payment on Aug 2 for $40 but i see that on the same day another $30 is debited from my credit card. Can you let me know the reason and refund it back to my credit card?

Re: payment twice

Dunkman — Thu, 09 Aug 2018 13:45:04 GMT

@Sheej

Sorry to hear about your troubles. Did you change your plans recently? That might have caused issues about double billing. Check your payment history to see what the reason.

However, for billing concerns, you likley need to contact moderator. For future reference, starting your own topic or quesiton would better.

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M…

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Community Moderators are available from Monday to Friday 9am (EDT) to 9pm (EDT) and Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT)

Re: payment twice

ShawnC13 — Thu, 09 Aug 2018 13:51:36 GMT

@Sheej wrote:
Hi, i had made a payment on Aug 2 for $40 but i see that on the same day another $30 is debited from my credit card. Can you let me know the reason and refund it back to my credit card?

Without seeing a screen shot of your payment page, I am really thinking the $30 is actually a credit for the 3 services and actually only the $40 was charged to your credit card. Or is there an actual second charge on your card for $30?

Re: Moderators

Tmunz87 — Tue, 21 Aug 2018 21:14:15 GMT

how long will it take for my cell to work

Re: Moderators

Anonymous — Tue, 21 Aug 2018 21:19:38 GMT

@Tmunz87 wrote:
how long will it take for my cell to work

What have you done to get where you are now?

Re: Moderators

krazykiwi — Tue, 21 Aug 2018 21:23:35 GMT

@Tmunz87 wrote:
how long will it take for my cell to work

When starting a new topic please start a new thread.

So far as this being labelled Moderators, this is not the way to contact a Mod.

Are you activating a new Sim/account?

Re: Moderators

pandaq1ngy3 — Mon, 26 Nov 2018 19:43:03 GMT

need help reactivate my account

Re: Moderators

Luddite — Mon, 26 Nov 2018 19:50:47 GMT

@pandaq1ngy3 wrote:
need help reactivate my account

Dial 611 and make a payment.