topic Re: Free 5gb add-on?! in Get Support

Free 5gb add-on?!

rjz236 — Wed, 05 Jan 2022 10:10:23 GMT

Hi all,

I just saw this ad on youtube about a sale of a free 5gb add-on on public mobile. I went on my account and did not see anything like that. Is it hidden somewhere else or you have to do something else to get the free 5gb add-on?

Re: Free 5gb add-on?!

hairbag1 — Sat, 01 Jun 2019 05:01:31 GMT

On June 1st, customers that purchase a SIM card online before 11:59PM ET will gain access to an exclusive offer of a one-time bonus 5GB of data. Simply activate before June 16, 2019 11:59PM ET, on a $25+/mo plan (Ready-Made plans only) to claim this offer. This will be applied as an Add-On. This offer is available to new customers only.

How to Get this Offer:

Bonus 5 GB of data: When you activate by June 16th on a Ready-made plan of $25/mo or higher. you will get a one-time bonus 5 GB of data.

To redeem, SIM must be activated on publicmobile.ca by June 16th on any Ready-made plan $25/mo or higher using the same email address used to purchase the SIM card. Purchase a SIM online here.
Eligible customers will be provided the one-time 5 GB data Add-On within 72 hours.

Re: Free 5gb add-on?!

Anonymous — Sat, 01 Jun 2019 05:02:03 GMT

@rjz236 wrote:
Hi all,

I just saw this ad on youtube about a sale of a free 5gb add-on on public mobile. I went on my account and did not see anything like that. Is it hidden somewhere else or you have to do something else to get the free 5gb add-on?

Yes. June 1st ET only. "New" customers only. Details as above.

Re: Free 5gb add-on?!

Roger3 — Mon, 03 Jun 2019 23:36:08 GMT

As others said, it applies to only to new customers.

Re: Free 5gb add-on?!

Alteratus — Wed, 05 Jun 2019 18:53:44 GMT

What does a « ready-made » plan means ? Does this free 5gb will work with a « build your plan » of 25$ and more ?

if not, it means that you can’t get LTE speeds with that offer, since the is no plan with LTE on the pre-built plan list.

That is kind of a deal breaker if it is the case...

Re: Free 5gb add-on?!

GinYVR — Wed, 05 Jun 2019 18:55:26 GMT

@AlteratusYou are correct.. The deal is over any ways. however there might be a new deal in the future.. who knows.

Re: Free 5gb add-on?!

Anonymous — Wed, 05 Jun 2019 18:57:38 GMT

@Alteratus wrote:
Hi
What does a « ready-made » plan means ? Does this free 5gb will work with a « build your plan » of 25$ and more ?
if not, it means that you can’t get LTE speeds with that offer, since the is no plan with LTE on the pre-built plan list.

That is kind of a deal breaker if it is the case...

Many people say they make out perfectly fine on the throttled LTE speed aka LTE Lite. Do you really need the speed or is quantity fine?

But no...just pre-packaged plans...not build your own.

Re: Free 5gb add-on?!

Alteratus — Wed, 05 Jun 2019 18:59:03 GMT

I bought my SIM card on June 1st just for that and received it, but now I feel like I made a mistake...

Anyways, I’ll keep looking...

Re: Free 5gb add-on?!

Anonymous — Wed, 05 Jun 2019 19:03:05 GMT

@Alteratus wrote:
I bought my SIM card on June 1st just for that and received it, but now I feel like I made a mistake...

Anyways, I’ll keep looking...

Bought online and you got it in the mail already? Nice.

Re: Free 5gb add-on?!

uppersamlee — Wed, 05 Jun 2019 23:51:46 GMT

Is it for only one-time 5 GB data? or It will carry over following months?

Re: Free 5gb add-on?!

RossN — Wed, 05 Jun 2019 23:53:26 GMT

any unused data carries over till its all used up

Re: Free 5gb add-on?!

computergeek541 — Thu, 06 Jun 2019 05:21:54 GMT

@uppersamlee wrote:
Is it for only one-time 5 GB data? or It will carry over following months?

It's a one-time thing. As mentioned in the message before this one, any remaining data will stay on your account as long as the account is still open.

Re: Free 5gb add-on?!

cellphoneexpert — Fri, 07 Jun 2019 12:57:21 GMT

Got both my mom and dad switched from TELUS and Koodo onto this plan $25 1GB UL NW and they got the 5GB add on. It's only on until used up. i.e. if you go over your 1GB for the month data comes out of the 5GB bucket until it's exhausted.

Re: Free 5gb add-on?!

bhavikcpatel — Fri, 21 Jun 2019 14:08:51 GMT

I ordered my new SIM (new public mobile user) on Jun 1st, 2:25 PM EST. I received SIM in a week and activated (25$ plan) online on Jun 9th using same email address that I used to order SIM (25$/Month) plan. I'm still waiting to get 5GB bonus add-on. I'm not sure who to ask and how to get my free 5GB data. I feel stuck in public mobile without any proper channel of customer service. My plan for this month is out of data now.

Re: Free 5gb add-on?!

iliketotalk — Fri, 21 Jun 2019 14:13:26 GMT

@bhavikcpatel you will have to contact moderator for assistance I had to also, they credited me right away!

Re: Free 5gb add-on?!

Triguy — Fri, 21 Jun 2019 14:13:34 GMT

Contact a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Free 5gb add-on?!

geopublic — Fri, 21 Jun 2019 14:17:44 GMT

@bhavikcpatel wrote:
I ordered my new SIM (new public mobile user) on Jun 1st, 2:25 PM EST. I received SIM in a week and activated (25$ plan) online on Jun 9th using same email address that I used to order SIM (25$/Month) plan. I'm still waiting to get 5GB bonus add-on. I'm not sure who to ask and how to get my free 5GB data. I feel stuck in public mobile without any proper channel of customer service. My plan for this month is out of data now.

@bhavikcpatel Did you use the same email during activation that you used when ordering the sim online. If yes, then you need to contact the moderator.

Re: Free 5gb add-on?!

Triguy — Fri, 21 Jun 2019 14:19:58 GMT

@geopublic It was mentioned in the OP that same email address was used.

Re: Free 5gb add-on?!

bhavikcpatel — Fri, 21 Jun 2019 14:31:46 GMT

As I already mentioned in my email that I used same email for ordering a sim and activation. I did send private message to moderator but I couldn't figure out how to send 5 digit secret code.

Re: Free 5gb add-on?!

mar82is — Mon, 24 Jun 2019 17:23:51 GMT

I just wanted to follow up on a private message i sent your team. How long does it typically take for a reply back from a private message? i'm having issues with a sim card that i purchased and was mislead. need a refund. please and thank you. Ref: order # XXXXXX.

Post edited by stonechucker to remove personal info (order number).

@mar82is, please send the same information via private message to the Moderator_Team.