topic Re: Refund for the Autopay in Get Support

Refund for the Autopay

praj1743 — Wed, 05 Jan 2022 10:10:19 GMT

Hey community!

I have a problem i need to get the money which was Auto-paid by the visa credit card which was set up on autopay unknowingly by me, and hence on the due date of payment which was 16th July it autopaid and rebooted the plan.

Now my concern is I had to change the plan for this particular month only, so I thought of implementing the new plan and paying for it so I paid another $45 for another plan with the $180 exisiting plan, while i don't need the $180 plan for this month, so i had two payments done to the Public Mobile through my credit card.

So, now how do I claim the money back, i need those 180 bucks back ASAP.

Re: Refund for the Autopay

srlawren — Mon, 23 Jul 2018 23:39:32 GMT

@praj1743 you will need to reach out to the moderators via private message. Here's all all the details you'll need:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

How to view and reply to your private messages

Re: Refund for the Autopay

praj1743 — Tue, 24 Jul 2018 22:16:08 GMT

The Link for the Private message is not working.

Re: Refund for the Autopay

Anonymous — Tue, 24 Jul 2018 22:32:27 GMT

@praj1743, Are you sure it's not working? I just tried the link in @srlawren 's message and it launched the private message cretion page.

Re: Refund for the Autopay

stonechucker — Tue, 24 Jul 2018 22:56:04 GMT

You should have done the $45 before your renewal, but I see you’re now on what is probably a 90 day plan, and now have paid $45 for the immediate change.

As this is a prepaid service, I don’t know if you will get the money back. But you can try as suggested by @srlawren above.