topic Re: Huawei Y9 2019 not working in Get Support

Huawei Y9 2019 not working

Wisamnn — Wed, 05 Jan 2022 10:10:15 GMT

Hello

I bought new SIM from retail, activate $25 plan, unlimited talk, unlimited text and 500+500 .

I can text and connect online, but I can not talk neither receive calls.

Tried my SIM in another phone and it's working.

Any advice how to solve this? Can PM help with this?

Thank you

Re: Huawei Y9 2019 not working

GinYVR — Sat, 01 Jun 2019 02:27:50 GMT

@WisamnnMy guess your phone doesn't have the 3G (could be antennas or baseband) needed for voice. Unfortunately there is nothing you can do other than use another phone for Public Mobile.

Re: Huawei Y9 2019 not working

andrewjc — Sat, 01 Jun 2019 02:31:36 GMT

Did you restart your phone after activating your SIM card? If problems still persist afterward, it may be worth waiting a bit and trying again. Some features may take a little bit of time to start working on new accounts.

Re: Huawei Y9 2019 not working

cavemantoronto — Sat, 01 Jun 2019 04:06:50 GMT

@Wisamnn wrote:
Hello
I bought new SIM from retail, activate $25 plan, unlimited talk, unlimited text and 500+500 .
I can text and connect online, but I can not talk neither receive calls.
Tried my SIM in another phone and it's working.
Any advice how to solve this? Can PM help with this?
Thank you

Which version of huawei y9 2019? LX1, LX2, LX3, AL00, TL00? If you get the wrong one, it could be incompatible.

Re: Huawei Y9 2019 not working

hairbag1 — Sat, 01 Jun 2019 04:44:28 GMT

@Wisamnn wrote:
Hello
I bought new SIM from retail, activate $25 plan, unlimited talk, unlimited text and 500+500 .
I can text and connect online, but I can not talk neither receive calls.
Tried my SIM in another phone and it's working.
Any advice how to solve this? Can PM help with this?
Thank you

Take the sim card out of sim slot #1 and try it in sim slot #2. It's a long shot but what-the-heck...give it a try and let us know how you make out.

Good luck.

Re: Huawei Y9 2019 not working

Dunkman — Sat, 01 Jun 2019 05:25:06 GMT

@Wisamnn

Network reset or even potentially factory rest of phone is another idea.

Re: Huawei Y9 2019 not working

sheytoon — Sat, 01 Jun 2019 16:06:01 GMT

It definitely sounds like your phone doesn't have the correct bands for 3G. You need UMTS/WCDMA 850 MHz (band 5) and 1900 MHz (band 2) for voice calls.

Texting and data can work on 4G LTE.

Re: Huawei Y9 2019 not working

Wisamnn — Sat, 01 Jun 2019 22:16:19 GMT

The device data sheet shows 3G bands: HSDPA 850/900/1900/2100

It has the two bands you mentioned, any other idea?

Thanks

Re: Huawei Y9 2019 not working

Wisamnn — Sat, 01 Jun 2019 22:16:56 GMT

The device data sheet shows 3G bands: HSDPA 850/900/1900/2100

It has the two bands you mentioned, any other idea?

Thanks

Re: Huawei Y9 2019 not working

GinYVR — Sat, 01 Jun 2019 22:30:47 GMT

@WisamnnUnfortunately UMTS is not HSDPA

Re: Huawei Y9 2019 not working

Wisamnn — Sat, 01 Jun 2019 22:31:45 GMT

Model JKM-LX1

Re: Huawei Y9 2019 not working

Dunkman — Sat, 01 Jun 2019 22:35:53 GMT

@Wisamnn

Your phone has the requirements for 3G and should work. The PM service should be fine since the PM sim card works in another phone. So, it is an issue with your hardware setup.

Did you try a network reset ? factory reset?

Re: Huawei Y9 2019 not working

sheytoon — Sat, 01 Jun 2019 22:56:55 GMT

@GinYVR for the purpose of voice calls, you can think of them as meaning the same thing.

There's no way to have HSDPA without UMTS.

Re: Huawei Y9 2019 not working

geopublic — Sat, 01 Jun 2019 22:58:07 GMT

@Wisamnn wrote:
Model JKM-LX1

@Wisamnn If you dial *#*#4636#*#*

Does it show phone information? If yes what is listed as preferred network comnection? If not if you go into your network settings make sure it's not set to LTE only. It should be wcdma/lte/auto pri or similar.

Re: Huawei Y9 2019 not working

sheytoon — Sat, 01 Jun 2019 23:00:23 GMT

@Wisamnn how do you know it supports 850 and 1900 3G? Huawei's website doesn't list the specs...

https://consumer.huawei.com/en/phones/y9-2019/specs/

If it's a dual SIM device, try using the other SIM slot as suggested by @hairbag1.

Re: Huawei Y9 2019 not working

computergeek541 — Sat, 01 Jun 2019 23:40:18 GMT

@GinYVR wrote:
@WisamnnUnfortunately UMTS is not HSDPA

One might be a broader category, but I believe most people are going to consider those to be the same thing. People mix and match 3g, wcdma, umts, hsdpa, and hspa all the time interchangably.

Re: Huawei Y9 2019 not working

tharindumax1 — Thu, 17 Oct 2019 12:26:18 GMT

Hi dear,

Finally what was the result ? have you fixed it?? i have exactly the same issue..kindly let me know your outcome

Thanks

Tharindu

Re: Huawei Y9 2019 not working

tharindumax1 — Thu, 17 Oct 2019 12:30:05 GMT

Hi All,

I got exactly the same issue..please let me know is found any fix for it?

However in my case mobile model and issue exactly the same and below point FYI

1. i had fido post paid account and everything work good

2. moved to fido pre paid account and calls received for sometime

3. move to Public mobile and now Not receiving call or cannot make calls. but mobile data and text messages are working..

Thanks

Tharindu

Re: Huawei Y9 2019 not working

tharindumax1 — Thu, 17 Oct 2019 12:33:39 GMT

Also im wondering whether post paid connect are work it LET/GSM and per paid connection not supporting for this ?

is there any relation ?

Re: Huawei Y9 2019 not working

LovesToPM — Thu, 17 Oct 2019 12:39:31 GMT

@tharindumax1

What is your exact Huawei model?

Does your Huawei have dual SIM capability? Try putting your PM SIM in the other SIM slot.

Also you can try a network or factory reset.