topic Forgot my password account in Get Support

Forgot my password account

Soufian — Wed, 05 Jan 2022 10:10:11 GMT

@Moderator team anywhere

@moderator team anywhere

Soufian — Mon, 23 Jul 2018 18:58:24 GMT

Need help to reset my password it s not working

Re: Forgot my password account

ShawnC13 — Mon, 23 Jul 2018 19:02:59 GMT

@Soufian wrote:
@Moderator team anywhere

You will need to private message teh moderators for service.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number
4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number

date of birth

complete address listed on account with postal code

email address on account

most commonly called numbers

alternate number listed on the account

last payment date and amount

last 4 digits of the credit card

Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: @moderator team anywhere

will13am — Mon, 23 Jul 2018 19:03:52 GMT

@Soufian,. the moderator team can be reached via private message using this link. Please include in your private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.