topic Re: Invalid SIM in Get Support

Invalid SIM

wrzach — Wed, 05 Jan 2022 10:10:11 GMT

I have a brand new sim card from public, but I cannot get past the first page of account setup because of an invalid sim error, what do I do?

Re: Invalid SIM

geopublic — Sat, 01 Jun 2019 02:23:51 GMT

@wrzach wrote:
I have a brand new sim card from public, but I cannot get past the first page of account setup because of an invalid sim error, what do I do?

@wrzachMust be a new sim. If has previously been activated it will not work.

Re: Invalid SIM

wrzach — Sat, 01 Jun 2019 02:26:17 GMT

It is brand new out of package, I had an error in activation and started again but it will not let me past the first page now

Re: Invalid SIM

geopublic — Sat, 01 Jun 2019 02:28:11 GMT

@wrzach wrote:
It is brand new out of package, I had an error in activation and started again but it will not let me past the first page now

@wrzach When that happens you have to wait for about an hour and try again because the system sets an internal lock so you must wait until it resets.

Re: Invalid SIM

Dunkman — Sat, 01 Jun 2019 02:31:34 GMT

@wrzach

You can also try to clear cache, try a different web browser or incognito mode.

Re: Invalid SIM

wrzach — Sat, 01 Jun 2019 02:34:25 GMT

I did try in a different browser already

Re: Invalid SIM

geopublic — Sat, 01 Jun 2019 02:35:24 GMT

@wrzach wrote:
I did try in a different browser already

@wrzach You have to wait for the lock to reset.

Re: Invalid SIM

wrzach — Sat, 01 Jun 2019 02:36:47 GMT

I did wait 4 hours and no luck, wait again?

Re: Invalid SIM

geopublic — Sat, 01 Jun 2019 02:41:49 GMT

@wrzach wrote:
I did wait 4 hours and no luck, wait again?

@wrzach Maybe restart you computer. If no luck then you need to notify Public Mobile. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: Invalid SIM

Tishie1 — Sat, 01 Jun 2019 16:01:09 GMT

Check your number again and make sure everything is correct--especially number of 0s.

Also, message a moderator and mention when and where you bought it and give the number.

Moderators usually reply quickly.

Do you know how to message a mod?