topic sign up process crashed in Get Support

sign up process crashed

jasoncurrell — Wed, 05 Jan 2022 10:10:02 GMT

while signing up, the browser hung. my phone works with the new Sim card & new phone number, but i can’t get into my self service account. and i can’t reset the password on the self service account. any ideas?

Re: sign up process crashed

Dunkman — Sat, 01 Jun 2019 00:53:01 GMT

@jasoncurrell

You could try waiting after waiting 30-60 minutes. Website can be finicky. Clearing cache, different web browser or incognito mode are other options.

Re: sign up process crashed

geopublic — Sat, 01 Jun 2019 00:53:02 GMT

@jasoncurrell wrote:
while signing up, the browser hung. my phone works with the new Sim card & new phone number, but i can’t get into my self service account. and i can’t reset the password on the self service account. any ideas?

@jasoncurrell Maybe click here to register your selfserve account. If that doesn't work then maybe clear the browser cache and try again.

Re: sign up process crashed

cavemantoronto — Sat, 01 Jun 2019 05:26:23 GMT

@jasoncurrell wrote:
while signing up, the browser hung. my phone works with the new Sim card & new phone number, but i can’t get into my self service account. and i can’t reset the password on the self service account. any ideas?

Self-serve account might not have been made. Try to create manually using way shown in earlier message. It could let you create it and it asks you the e-mail address and account PIN to set up. If that doesn't work, contact moderator_team. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: sign up process crashed

jasoncurrell — Sat, 01 Jun 2019 17:47:10 GMT

So, I went to the self registration area. I put in my phone number and it texted me back a 6 digit code. Any ideas on what I do with the 6 digit code or how to move forward from there? ie. There seems to be no way to move past Step 1.

Re: sign up process crashed

Anonymous — Sat, 01 Jun 2019 17:55:28 GMT

@jasoncurrell wrote:
So, I went to the self registration area. I put in my phone number and it texted me back a 6 digit code. Any ideas on what I do with the 6 digit code or how to move forward from there? ie. There seems to be no way to move past Step 1.

What all have you done? Did you go to a store for activation? Did you start in with the Activation? Or have you tried to make a self-serve account for My Account?

Re: sign up process crashed

jasoncurrell — Sat, 01 Jun 2019 17:55:07 GMT

Yeah, did it online myself. Went to a store bought the SIM but have done the setup online myself.

Re: sign up process crashed

Anonymous — Sat, 01 Jun 2019 17:57:34 GMT

@jasoncurrell wrote:
Yeah, did it online myself. Went to a store bought the SIM but have done the setup online myself.

Again, of the things I listed, what all have you done?

Re: sign up process crashed

jasoncurrell — Sat, 01 Jun 2019 17:58:12 GMT

Thanks everybody, somebody fixed the self service link and it now takes the 3 digit code. Everything is working now.

Re: sign up process crashed

Anonymous — Sat, 01 Jun 2019 18:01:14 GMT

@jasoncurrell wrote:
Thanks everybody, somebody fixed the self service link and it now takes the 3 digit code. Everything is working now.

Sorry about that. I didn't read your whole thread. Glad you got it going.