topic Re: Zenfone 5Q in Get Support

Zenfone 5Q

Lattelad — Wed, 05 Jan 2022 10:09:55 GMT

Will my Zenfone 5Q work on the Public Mobile network? It has a dual sim card slot (one is already taken up with my US, Roam Mobility sim) and I would like to do prepaid in Canada.

Re: Zenfone 5Q

geopublic — Fri, 31 May 2019 22:44:06 GMT

@Lattelad wrote:
Will my Zenfone 5Q work on the Public Mobile network? It has a dual sim card slot (one is already taken up with my US, Roam Mobility sim) and I would like to do prepaid in Canada.

@Lattelad Yes it will work without any issues.

Re: Zenfone 5Q

sheytoon — Fri, 31 May 2019 23:15:43 GMT

Based on the specs here: https://www.asus.com/ca-en/Phone/ZenFone-5Q-ZC600KL/Tech-Specs/

It will work fine. Hopefully you have the C version.

Slot 1: 3G/4G Nano SIM card

Slot 2: 3G/4G Nano SIM card

Both SIM card slots support 3G WCDMA / 4G LTE network band. But only one SIM card can connect to 3G WCDMA / 4G LTE service at a time.

C version

FDD-LTE (Bands 1, 2, 3, 4, 5, 7, 8, 12, 17, 28)

WCDMA (Bands 1, 2, 4, 5, 6, 😎

Re: Zenfone 5Q

bridonca — Fri, 31 May 2019 23:17:34 GMT

I am too lazy to check, but some dual SIM phones will only work on one specific SIM slot, so it the phone does not work, place the SIM card on the other SIM slot.

Re: Zenfone 5Q

viraj — Sun, 18 Aug 2019 22:12:34 GMT

I have the same phone (Asus Zenfone 5Q - ZC600KL) and using Public Mobile Voice and Data service without an issue.

It's little tricky to set/modify APN settings.

I will publish a full article about that, you can refer it.

Good Luck..!

Re: Zenfone 5Q

cavemantoronto — Mon, 19 Aug 2019 04:47:18 GMT

@viraj wrote:
I have the same phone (Asus Zenfone 5Q - ZC600KL) and using Public Mobile Voice and Data service without an issue.
It's little tricky to set/modify APN settings.
I will publish a full article about that, you can refer it.

Good Luck..!

Was running Android 8.1? They probably blocked edit and add APN. Trick is to use Freedom sim, add new APN and the put back Public sim.

Re: Zenfone 5Q

viraj — Mon, 19 Aug 2019 04:55:22 GMT

Yes, it works properly in Android 8.1 as well. No need to change SIMs. I found that turn ON your Bluetooth for while. Before that you should turn OFF wifi and Data. Then go to APN names, hold your finger few secs on top of any APN, then slide Right to Left. Then it will open and you have the ability to edit APN and save. It tested and worked for me.

Re: Zenfone 5Q

Anonymous — Mon, 19 Aug 2019 05:10:32 GMT

@viraj wrote:
Yes, it works properly in Android 8.1 as well. No need to change SIMs. I found that turn ON your Bluetooth for while. Before that you should turn OFF wifi and Data. Then go to APN names, hold your finger few secs on top of any APN, then slide Right to Left. Then it will open and you have the ability to edit APN and save. It tested and worked for me.

"hold your finger few secs on top of any APN, then slide Right to Left"...isn't that just the same as touching it to edit?

So wifi/cell data off, bluetooth on will let you edit an existing APN on Android 8.1.

If this is a working procedure then many people will be delighted. I'm a little skeptical until we get some corroboration.

Re: Zenfone 5Q

viraj — Wed, 21 Aug 2019 04:04:51 GMT

I tried it on android 9.0, it works perfectly.

If someone with Asus Zenfone 5Q needs to try, let me know. We can help.

Thanks

Re: Zenfone 5Q

wetcoaster — Wed, 21 Aug 2019 04:10:00 GMT

@viraj wrote:
I tried it on android 9.0, it works perfectly.
If someone with Asus Zenfone 5Q needs to try, let me know. We can help.
Thanks

Unless I missed something recently, the problem with the inability to add or change APN profiles is Android 8.1 specific and, from what I understand, is not present in 9.0.

Someone correct me if I'm wrong, please.

Re: Zenfone 5Q

viraj — Wed, 21 Aug 2019 04:15:30 GMT

Yes, I know its very tricky. It works properly in Android 9.0.

I found that turn ON your Bluetooth for a while. Before that you should turn OFF wifi and Data. Then go to APN names, hold your finger few secs on top of any APN, then slide Right to Left. Then it will open and you have the ability to edit APN and save.

It tested and worked for me.

It doesn't let you edit APNs in your first try, you need to try few times.

It worked for me.

Re: Zenfone 5Q

viraj — Wed, 21 Aug 2019 04:16:16 GMT

Yes, I know its very tricky. It works properly in Android 9.0.

It tested and worked for me.

It doesn't let you edit APNs in your first try, you need to try few times.

It worked for me.

Re: Zenfone 5Q

Anonymous — Wed, 21 Aug 2019 04:46:56 GMT

@wetcoaster wrote:
@viraj wrote:
I tried it on android 9.0, it works perfectly.
If someone with Asus Zenfone 5Q needs to try, let me know. We can help.
Thanks
Unless I missed something recently, the problem with the inability to add or change APN profiles is Android 8.1 specific and, from what I understand, is not present in 9.0.
Someone correct me if I'm wrong, please.

I'm not correctin' nuttin. 🙂

viraj: While you're being helpful for those with Android phones and 9 in particular...wetcoaster has the clarity of the issue.

I'll use his hedge words - "from what I understand".

Re: Zenfone 5Q

jgallant11 — Mon, 02 Sep 2019 20:54:03 GMT

i will try it when i get home from work figers crossed thank you

Re: Zenfone 5Q

chinee899 — Mon, 11 May 2020 16:33:33 GMT

Your replied is excellent. After turn off the bluetooth, I have access to my Sim2 setting now, can setup APN, and access to APN, I was fine on January and problem happened on earlier of April where I couldnt access to APN anymore , luckily i did not change my sim card.

Thanks for the help!

Re: Zenfone 5Q

viraj — Mon, 11 May 2020 16:52:07 GMT

Good to hear that. Nice job...!

Re: Zenfone 5Q

SL29 — Sun, 24 Jan 2021 16:18:59 GMT

Having issues getting data to work on the 5Q....have already edited and configured settings, still no luck....have been waiting since Tues to hear from moderator team, thanks

Re: Zenfone 5Q

Anonymous — Sun, 24 Jan 2021 16:28:35 GMT

@SL29 wrote:
Having issues getting data to work on the 5Q....have already edited and configured settings, still no luck....have been waiting since Tues to hear from moderator team, thanks

@SL29 : Maybe post screen shots of your APN settings. Another set of eyes might spot something amiss.

And whichever network you're using ie. LTE, 4G, 3G, HSDPA etc.