topic Re: still no sim card in Get Support

still no sim card

TristanA — Wed, 05 Jan 2022 10:09:41 GMT

Did not get my sim card 3 to 7 business days is over ??? help please

"Hello there Tristan, Public Mobile here with a quick email.

Thanks for your order on 05/17/2019. We can’t wait for you to become a part of our wireless community."

Re: still no sim card

Triguy — Fri, 31 May 2019 19:43:06 GMT

It can take up to ten business days. If you still have not received then contact a moderator.

you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: still no sim card

geopublic — Fri, 31 May 2019 19:46:34 GMT

@TristanA wrote:
Did not get my sim card 3 to 7 business days is over ??? help please
email
"Hello there Tristan, Public Mobile here with a quick email.
Thanks for your order on 05/17/2019. We can’t wait for you to become a part of our wireless community."

@TristanAThe best thing to do is to notify PM and see if they can provide more info. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Edit: Forgot to mention that others have suggested that if you go to the Canada Post website and enter your order number as the tracking number you should be able to track your order.

Re: still no sim card

ZfromVanC — Fri, 31 May 2019 20:12:36 GMT

You can use the Public Mobile order number as a reference number on the Canada Post tracking website.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-to-track-your-SIM-card-order/td-p/325923