topic Re: Data addon in Get Support

Data addon

sandbaynancy — Wed, 05 Jan 2022 10:09:39 GMT

I knew I would run out of data before my plan was finished so I purchased an addon, 1 GB for $30.00. I used up my data from my plan but the addon didn’t kick in. Is there something else I should have done? I want the addon I bought to work.

Re: Data addon

MacMe — Sun, 22 Jul 2018 22:34:04 GMT

You may have only added money to your account and not actually purchased the add-on.

See step 2 here:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22572

Re: Data addon

Dunkman — Sun, 22 Jul 2018 23:54:35 GMT

For future reference, sometimes it makes more financial sense to renew your plan earlier. It is cheaper per GB pricing. However, you will need to contact moderator to renew your plan earlier.

If you followed MacMe instruction above and still not work, then you will need to contact moderator to fix problem.

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M…

If you have any questions concerning your account, just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data addon

Mary_M — Mon, 23 Jul 2018 13:17:16 GMT

Good morning @sandbaynancy,

thanks for posting on our community !

As mentioned by our fellow user MacMe, purchasing an add-on is a 2 step process (link provided with more details). If you have ensured that the add-on is active, please feel free to send us a private message including your account details. We will gladly look into it for you 🙂

Regards,

Mary