topic Re: Add Ons Roaming Not Working in Get Support

Add Ons Roaming Not Working

vjacklin — Wed, 05 Jan 2022 10:09:12 GMT

Hello,

I can see I have purchased roaming text, calling and data in the US.

200 min US and Canada long distance

400 min Intl long distance

US Roaming - 500 MB Data

However, on using text I get the message "Sorry, your current plan does not include US Roaming text messaging. Same when I use my phone.

I seem to be able to use the web.

Cellular Data Options is set to Enable LTE and Data Roaming.

Any suggestions of how I can fix this problem?

Thank you.

Re: Add Ons Roaming Not Working

hairbag1 — Fri, 31 May 2019 03:47:57 GMT

@vjacklin wrote:
Hello,
I can see I have purchased roaming text, calling and data in the US.
200 min US and Canada long distance
400 min Intl long distance
US Roaming - 500 MB Data
However, on using text I get the message "Sorry, your current plan does not include US Roaming text messaging. Same when I use my phone.
I seem to be able to use the web.

Cellular Data Options is set to Enable LTE and Data Roaming.

Any suggestions of how I can fix this problem?

Thank you.

The long distance add-on plan you have only works while you are IN CANADA. You need the 10 day US Roaming Add-on. There's a couple of options to consider, but they will work while your travelling in USA for 10 days.

Re: Add Ons Roaming Not Working

hairbag1 — Fri, 31 May 2019 03:50:26 GMT

US Roaming6

For 10 Days

U.S. Talk, Text and Data Bundle

Unlimited Talk, International Text and 250MB Data for just $20 for 10 days.

$20

U.S. Talk and Text Bundle

Unlimited Talk and International Text for just $15 for 10 days.

$15

U.S. Talk Only

Unlimited Talk for just $8 for 10 days.

U.S. Text Only

Unlimited International Text for just $8 for 10 days.

U.S. Data Only

250MB Data for $10, 500MB Data for $15 and 1GB Data for $20 for 10 days.

From $10

Re: Add Ons Roaming Not Working

vjacklin — Fri, 31 May 2019 04:04:13 GMT

Thank you.

I did buy the $20 bundle and the text and phone did not work. I bought separately from bundle and they are now working.

Does stupidity ever result in a refund?

Re: Add Ons Roaming Not Working

Anonymous — Fri, 31 May 2019 04:04:13 GMT

@vjacklin wrote:
Hello,
I can see I have purchased roaming text, calling and data in the US.
200 min US and Canada long distance
400 min Intl long distance
US Roaming - 500 MB Data
However, on using text I get the message "Sorry, your current plan does not include US Roaming text messaging. Same when I use my phone.
I seem to be able to use the web.

Cellular Data Options is set to Enable LTE and Data Roaming.

Any suggestions of how I can fix this problem?

Thank you.

Are you currently in the states? If not then those roaming add-ons you got won't do anything for you.

The others as mentioned will only work while in Canada.

If you are in the states then are you connecting automatically to either AT&T or T-Mobile? If not then you might have to manually scan for and find and connect to either of them.

Re: Add Ons Roaming Not Working

Anonymous — Fri, 31 May 2019 04:07:37 GMT

@vjacklin wrote:
Thank you.

I did buy the $20 bundle and the text and phone did not work. I bought separately from bundle and they are now working.

Does stupidity ever result in a refund?

Maybe post a screen snip of your overview page. When you "bought" the bundle did the amount just stay in your Available Funds?

The other add-ons can still be used depending on the base plan you have.