topic Re: Can't Port: Alternate Phone Number Regex in Get Support

Can't Port: Alternate Phone Number Regex

hank70 — Wed, 05 Jan 2022 10:09:00 GMT

I can't port my number over. When it asks for an alternate phone number to call in case something goes wrong. I get the error:

Alternate Phone Number Regex

Re: Can't Port: Alternate Phone Number Regex

Someone_here — Sat, 21 Jul 2018 02:38:48 GMT

You can try a different browser/clearing your cache/using incognito mode... If nothing works, then contact the mods about your problem!

Re: Can't Port: Alternate Phone Number Regex

CalgaryBen — Sat, 21 Jul 2018 02:57:11 GMT

@hank70 wrote:
When it asks for an alternate phone number to call in case something goes wrong. I get the error:
Alternate Phone Number Regex

What did you enter for the Alternate Phone Number? Did it conform to a 10-digit number (###-###-#### or ##########)? RegEx (Regular Expressions) refers to a parsing tool/format for converting/standardizing data -- a programmer would use it to convert a user-entered phone number into a format it wants. In the event of an error, the developer should catch this and handle it appropriately, but it looks like this was a use case that wasn't handled, hence throwing the error. Not very user-friendly, but also probably was never intended to be seen by an end-user! In other words, the developers/testers of the activation site let this bug slip...

Re: Can't Port: Alternate Phone Number Regex

hank70 — Sat, 21 Jul 2018 03:30:27 GMT

Thank you for helping me!

I tried a different computer.

Then it worked. I do not know why.

Anyway, now I completed the process. Thank you for help!

Re: Can't Port: Alternate Phone Number Regex

Pampunhar — Sun, 22 Jul 2018 18:23:53 GMT

Hi plz send me my phone account number ? My email .....sandeepgidda82@hmail.com