topic Re: Failed Number porting from Fido in Get Support

Failed Number porting from Fido

cogliostro — Wed, 05 Jan 2022 10:08:54 GMT

2 days ago I tried to transfer my number from fido to public mobile. I closed my account with Fido and then tried to do the self-serve transfer of numbers. It worked for a couple of hours as I was able to call but now I can't make or receive calls. I can text though.

Someone from public mobile support also called my alternate number saying we need to reactivate my account with fido. Is this true?

Help.

Re: Failed Number porting from Fido

duffer900 — Thu, 30 May 2019 15:51:19 GMT

@cogliostro wrote:
2 days ago I tried to transfer my number from fido to public mobile. I closed my account with Fido and then tried to do the self-serve transfer of numbers. It worked for a couple of hours as I was able to call but now I can't make or receive calls. I can text though.

Someone from public mobile support also called my alternate number saying we need to reactivate my account with fido. Is this true?

Help.

Sounds like something got messed up during the port. If it worked, then stopped, but some things still work (texting), maybe try this:

Remove the SIM, reboot the phone.

Once it comes back up, insert the SIM again and reboot again.

If it's still not working, I wold contact the Moderators and explain what is happening

(Moderators)>> Click here

Re: Failed Number porting from Fido

geopublic — Thu, 30 May 2019 16:05:34 GMT

@cogliostro wrote:
2 days ago I tried to transfer my number from fido to public mobile. I closed my account with Fido and then tried to do the self-serve transfer of numbers. It worked for a couple of hours as I was able to call but now I can't make or receive calls. I can text though.

Someone from public mobile support also called my alternate number saying we need to reactivate my account with fido. Is this true?

Help.

@cogliostro In order to be able to port your number from another provider your acount has to be active. By closing your FIDO account your port will fail. You have two options either call FIDO and reactivate your account so that you can port your number to PM or pick a new number from the Public Mobile pool of numbers.

Whatever you decide you need to conatct PM. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: Failed Number porting from Fido

cogliostro — Thu, 30 May 2019 16:12:04 GMT

I also tried changing numbers to the number pool available but it is also not working. now i have no service. i'm screwed.

Re: Failed Number porting from Fido

geopublic — Thu, 30 May 2019 16:40:53 GMT

@cogliostro wrote:
I also tried changing numbers to the number pool available but it is also not working. now i have no service. i'm screwed.

@cogliostroInstead of closing your account with Fido the port would have done that for you once it was complete. The only thing you can do now is wait for the moderator to fix it.

Re: Failed Number porting from Fido

ZfromVanC — Thu, 30 May 2019 16:41:56 GMT

Definitely contact a Moderator, they will help you sort this out.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Current moderator hours are:
Monday to Friday from 8 AM to midnight Eastern time.
Saturday and Sunday from 8 AM to 10 PM Eastern time.

Re: Failed Number porting from Fido

GinYVR — Thu, 30 May 2019 17:32:25 GMT

@cogliostro The most seamless way to port a number is the star the port BEFORE you close your originating number's account. Only close your account AFTER the port is successful.

I got a feeling that Fido didn't release the number (or got around to).. when you close your account. If PM tells you contact Fido, I suggest you do that.. as this forum we are just the peanut gallery and have no operational knowledge or access to the process.

Porting process initially will work with dial out functions.. dial in is another matter.. that takes longer.

Re: Failed Number porting from Fido

Anonymous — Thu, 30 May 2019 17:34:20 GMT

@GinYVR wrote:
Only close your account AFTER the port is successful.

The act of porting a number closes the originating account. No other action is required.

Re: Failed Number porting from Fido

stonechucker — Thu, 30 May 2019 17:46:03 GMT

@cogliostro wrote:
2 days ago I tried to transfer my number from fido to public mobile. I closed my account with Fido and then tried to do the self-serve transfer of numbers. It worked for a couple of hours as I was able to call but now I can't make or receive calls. I can text though.

Someone from public mobile support also called my alternate number saying we need to reactivate my account with fido. Is this true?

Help.

Yes, you will need to call Fido and get them to reactivate your phone number if you still wish to transfer it over. Once that has been done, reply to the moderator_team account to resubmit your port request.

If you wish to forgo the number port, you can ask the Moderator_Team to activate your account with a Public Mobile phone number for your location (town, city).

Re: Failed Number porting from Fido

surreyboz — Thu, 30 May 2019 18:11:38 GMT

@cogliostro wrote:
2 days ago I tried to transfer my number from fido to public mobile. I closed my account with Fido and then tried to do the self-serve transfer of numbers. It worked for a couple of hours as I was able to call but now I can't make or receive calls. I can text though.

Someone from public mobile support also called my alternate number saying we need to reactivate my account with fido. Is this true?

Help.

If something is no longer yours how can you claim ownership of it? Only Active number you own or active number you are Authorized to Port can be Ported.

Re: Failed Number porting from Fido

GinYVR — Thu, 30 May 2019 18:12:27 GMT

I find that is not necessary the case with Shaw and Telus (land lines).

@Anonymous wrote:
@GinYVR wrote:
Only close your account AFTER the port is successful.

The act of porting a number closes the originating account. No other action is required.

Re: Failed Number porting from Fido

surreyboz — Thu, 30 May 2019 18:13:36 GMT

@GinYVR wrote:
@cogliostro The most seamless way to port a number is the star the port BEFORE you close your originating number's account. Only close your account AFTER the port is successful.

I got a feeling that Fido didn't release the number (or got around to).. when you close your account. If PM tells you contact Fido, I suggest you do that.. as this forum we are just the peanut gallery and have no operational knowledge or access to the process.

Porting process initially will work with dial out functions.. dial in is another matter.. that takes longer.

Stop providing bad information, you do not contact your previous provider to close your account when you Ported your number out. Porting will Automatically close your account with your previous provider

Re: Failed Number porting from Fido

GinYVR — Thu, 30 May 2019 18:16:59 GMT

@surreybozI didn't say "do not contact your previous provider to close your account when you Ported your number out." I say landline companies like Shaw etc still keep the account active after you port out. On that.. double check your bill for the next few months especially for postpaid accounts.

Re: Failed Number porting from Fido

surreyboz — Thu, 30 May 2019 18:28:07 GMT

@GinYVR wrote:
@surreybozI didn't say "do not contact your previous provider to close your account when you Ported your number out." I say landline companies like Shaw etc still keep the account active after you port out. On that.. double check your bill for the next few months especially for postpaid accounts.

The Billing of your services you ported stop immediately however the Account Remains open because they need to send you a Final bill. Your Account Number also remains active after porting if you have other services but billing will immediately stop for the service you Ported out. This is how it is with every post paid provider