topic Re: Porting number from CHATR in Get Support

Porting number from CHATR

oldrinba — Wed, 05 Jan 2022 10:08:46 GMT

I've just activated a new SIM and asked for porting my number from CHATR.

It seems it is not succesfull, because I received a SMS that said that I need to complete my request to move to Public Mobile and complete SIM & Activation. "You'll need to provide the correct password or PIN from previous service provider".

I cannot complete that SIM activation form again, because the email address is already registered. When I first registered, I already gave the PIN from CHATR. That number is displayed in my CHATR account as "PIN code (4 digits)".

I don't know why it don't work and what should I do at this point.

Re: Porting number from CHATR

kav2001c — Fri, 20 Jul 2018 11:13:17 GMT

You will need to send a private message to @CS_Agent to update a port request

As Chatr is raising existing clients prices probably seeing more of these this month

Re: Porting number from CHATR

will13am — Fri, 20 Jul 2018 12:12:50 GMT

@oldrinba, can you try simply doing a login to the self serve to see if you can submit the port a second time from within your account which is likely to have been successfully created during the first attempt at activation and porting. Failing that, definitely message the moderator team for further assistance.

Re: Porting number from CHATR

mimmo — Fri, 20 Jul 2018 12:32:07 GMT

@oldrinba I would call chatr and ask your your account number and confirm that they have he correct spelling on file for your name.

Armed with those 2 pieces I wouldessagevmodsvsnd ask them to resubmit the port

Re: Porting number from CHATR

wmleung — Fri, 20 Jul 2018 21:00:36 GMT

From my own experiences, you will need your account and phone numbers from Chatr for sure. Occasionally, it might require your pin code as well. This is not a constant but happened to me when I was switching out from 7-11 (Speakout).

Good luck.