topic Account issue in Get Support

Account issue

Dalton06 — Wed, 05 Jan 2022 10:08:43 GMT

I cant access my account as i lost my email account and now i cant log in to my public mobile account to pay my bill..i am looking to change both my email account and pw for my public mobile accoumt

Post moved from Lounge to Self Serve for better visibility -stonechucker

Re: Account issue

wetcoaster — Thu, 30 May 2019 14:46:04 GMT

@Dalton06 wrote:
I cant access my account as i lost my email account and now i cant log in to my public mobile account to pay my bill..i am looking to change both my email account and pw for my public mobile accoumt

@Dalton06

Just in case you are wondering why nobody has replied to you yet: You have posted this in the Lounge which is for any topic NOT related to your relationship with Public Mobile.*

As for your problem: Only moderators can help with account related issues, including access to self serve.

Use this link to send a private message to the @Moderator_Team.

What to expect after sending your initial private message: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-how-you-verify-that-you-re-t...

More useful information on contacting the mods and getting help at Public Mobile:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...

https://www.publicmobile.ca/en/on/get-help

@computergeek541 , @stonechucker , @will13am could one of you move this, please?

Re: Account issue

Jackhyf63 — Thu, 30 May 2019 18:54:01 GMT

@Dalton06 If you know your password, try entering in the forgot password feature. If the email is not the one you used, it will give you an error . And if the email is correct, it will go to the next step and ask you to provide the answer to a security question.If you don’t know your password,then you need to contact a moderator by PM.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437