topic Re: account password in Get Support

account password

kimlaf7 — Wed, 05 Jan 2022 10:08:40 GMT

I forgot my account password. I answered the security question but I do not receive any answer at my e-mail adress. Can you help me please ? @CS_Agent

Re: account password

brent_liza — Thu, 19 Jul 2018 20:24:54 GMT

@kimlaf7 it is quicker if you send them a private message. tagging the moderator team will not be quick. Please ensure to include your name, phone number and account pin when messaging the moderator team.

Re: account password

dmunn — Thu, 19 Jul 2018 22:04:59 GMT

How long does it take to receive the email to reset password ? If I don't receive one who do I email to get the password reset?

Re: account password

Luddite — Thu, 19 Jul 2018 22:07:27 GMT

@dmunn wrote:
How long does it take to receive the email to reset password ? If I don't receive one who do I email to get the password reset?

Unfortunately, you need assistance from the Moderator Team. Click this: message to moderators to send a private message to the moderator team with a description of your issue along with your phone number and 4 digit PIN. If you’ve forgotten the PIN, provide any 3 of the following in your message: complete mailing address, email address, alternate phone number, last top up date & amount

Moderator hours are: Monday to Friday, 9 am (ET) to 9 pm (ET); Saturday - Sunday 9 am (ET) - 7:30 pm (ET). Usually they answer within in a few hours, but can take 24.