topic Re: password reset help - ForgotPassword/LoginUnsuccessfulUser_LoginDisabled in Get Support

password reset help - ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

cheryllynn — Wed, 05 Jan 2022 10:08:37 GMT

Hi there!

I'm trying to reset my password so I can log into self serve but when I submit my email address, I see the following error message: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Re: password reset help - ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Triguy — Thu, 30 May 2019 10:26:31 GMT

Contact a moderator for assistance.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: password reset help - ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Alex888 — Thu, 30 May 2019 10:51:22 GMT

@cheryllynn Try again using the Chrome browser in incognito mode, if it's still not working you will need to contact the moderators.

Re: password reset help - ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

cheryllynn — Thu, 30 May 2019 11:14:42 GMT

Thanks for the tip, @Alex888 - I tried that and I'm still getting the same message. I've sent a private message to see if it can be resolved.

Re: password reset help - ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Dogbert — Thu, 30 May 2019 12:22:17 GMT

@cheryllynn wrote:
Hi there!
I'm trying to reset my password so I can log into self serve but when I submit my email address, I see the following error message: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

I had the same issue a day ago; tried a few hours later and it was all good.

The web portal is very slow and it's causing some kind of delay/timeout error that results in not being able to log in properly.