topic Re: Strange lock screen in Get Support

Strange lock screen

Mountainmaxman — Wed, 05 Jan 2022 10:08:32 GMT

I’m helping a friend get signed up and she gets this message. Anyone seen it before

Re: Strange lock screen

sheytoon — Thu, 30 May 2019 10:38:45 GMT

Her phone is locked to the previous carrier. She will need to ask the previous carrier for the unlock code.

Edit: I think @cavemantoronto is right. Didn't read the message carefully the first time.

Re: Strange lock screen

cavemantoronto — Thu, 30 May 2019 02:40:14 GMT

@Mountainmaxman wrote:
I’m helping a friend get signed up and she gets this message. Anyone seen it before

Someone was trying to unlock it before and guessed at unlocking code. It is now blocked so it can't be unlocked until it gets reset. You need master unlock code. Contact Samsung. You will also need unlock code to use the phone. Samsung or old carrier can provide.

Re: Strange lock screen

RobertQc — Thu, 30 May 2019 02:39:28 GMT

@Mountainmaxman wrote:
I’m helping a friend get signed up and she gets this message. Anyone seen it before

@Mountainmaxman

Some good info from cappaj from his S7 and the messages he got.

"SIM network PIN blocked. Enter SIM network PUK."
- This is asking for Samsung's "master code" - I got this after entering the wrong code for the message below too many times. Samsung and/or your previous carrier can give you this.

Re: Strange lock screen

geopublic — Thu, 30 May 2019 02:43:40 GMT

@Mountainmaxman Your phone might be locked to the previous provider. You must get the Network Unlock PUK code from your previous provider.
If your phone is a Samsung you might be able to get an unlock code from the Samsung website via a chat
To start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170.

Hope this helps!

Re: Strange lock screen

Dogbert — Thu, 30 May 2019 12:43:11 GMT

Your phone was locked by the previous service provider. In this case, you have 2 options: - ask the previous provider to unlock your phone - if they are unwilling/cannot, cause your not a customer anymore & there's no way to establish you're the owner of that phone..... you can try an instore/online unlocking service (I've previously used various ebay resellers to unlock my phones ~$5 or less).