topic Why is the activation process always broken? in Get Support

Why is the activation process always broken?

jt97 — Wed, 05 Jan 2022 10:08:26 GMT

Re: Why is the activation process always broken?

Anonymous — Wed, 29 May 2019 22:12:11 GMT

@jt97- Unfortunatly, things are slow to get fixed. However, you seem to be very unlucky. For most people, activation works just fine.

Re: Why is the activation process always broken?

geopublic — Wed, 29 May 2019 22:17:40 GMT

@jt97 wrote:
Considering this is a online only service and no one to really contact right away to solve issues, their website is tremendously broken.

@jt97Although I agree with you at times it can be very slow most of the time it works without issues.

Starting from the self serve page where it feels like the beginning of the internet with dial up to login. The "forgot password" even takes longer.

Dialup is kinda harsh don't you think?

The sim activation page is just horrendous. Its a hit or miss with activating your sim card and majority of the time, it will continue to load and then crash, while still taking my money... Ive have the same exact issues for 5 sim activation already.

Will they ever fix this stuff?

Hopefully if they keep signing up new customers they will.

Re: Why is the activation process always broken?

GinYVR — Wed, 29 May 2019 22:49:19 GMT

@jt97 Since we are not privy to Public's activation stats, we won't really know if the activation process is "always broken". I have activated 5 SIMs so far, they all went well.. even with 1 complicated porting, the @CS_Agent has been courteous. Life is an exercise of trade offs, even servrice providers, I chose PM because I don't need hand holding + I buy my own phones so I trade that off for lower cost. It is good to have choices.

Re: Why is the activation process always broken?

Peterajsmith — Wed, 29 May 2019 23:54:25 GMT

When I was setting up mine I had to use a different web browser chrome wouldn't work for me. I used Firefox to set up with no problems

Re: Why is the activation process always broken?

PublicAgent — Thu, 30 May 2019 00:43:05 GMT

Having a good reliable internet connection and browser is really needed

Re: Why is the activation process always broken?

geopublic — Thu, 30 May 2019 01:17:19 GMT

@PublicAgent wrote:
Having a good reliable internet connection and browser is really needed

@PublicAgent No that's not it I have redudant high speed internet connections and many times the site is slow and still craps out.

Re: Why is the activation process always broken?

Dogbert — Thu, 30 May 2019 13:05:35 GMT

@geopublic wrote:
@jt97 wrote:

Dialup is kinda harsh don't you think?

Where did you get a picture of my computer setup?

Re: Why is the activation process always broken?

geopublic — Thu, 30 May 2019 15:26:09 GMT

@Dogbert wrote:
@geopublic wrote:
@jt97 wrote:

Dialup is kinda harsh don't you think?

Where did you get a picture of my computer setup?

@Dogbert So your the guy that sold it to them....

Re: Why is the activation process always broken?

PublicAgent — Thu, 30 May 2019 15:09:22 GMT

Your web browser times out probably

Re: Why is the activation process always broken?

Auj — Sat, 01 Jun 2019 20:45:38 GMT

In my situation, I had to purchase a new Sim card for the activation process to go smoothly. I recieved a $10 credit (not sure why) but I'm ear marking that for reimbursement lol.

Re: Why is the activation process always broken?

GinYVR — Sat, 01 Jun 2019 20:53:23 GMT

@AujIf you have referred someone while you setup you will get $10 credited to your account.

Re: Why is the activation process always broken?

Auj — Sun, 02 Jun 2019 00:19:39 GMT

Thanks! That maa sense actually lol. I did say that someone referred me because I was going to sign up with chatr. This is day 2 for me, of being on public Mobile.