topic Re: Message Board Clean Up in Get Support

Message Board Clean Up

kav2001c — Wed, 05 Jan 2022 10:08:15 GMT

Just a suggestion (since no more Public Labs)

On main page, all 5 of the top bravo posts are related to customers outrage over price increases of old plans

I really think the posts in question should be archived or something so they do not show up as that is a TERRIBLE first impression for a new client

Re: Message Board Clean Up

dna2016 — Thu, 19 Jul 2018 15:24:18 GMT

@kav2001c very good point. If I'm a potential new customer and is doing research and come across these posts on the main page it might deter me from wanting to join. I know it's good to show that issues get resolved but unfortunately many people don't look deep enough, they only see what's on the surface.

Not even sure why we have a "Top Bravoed Post" section anyways. I highly doubt people even click on them. I say remove the "Top Bravoed Post" and the "Latest Post" sections altogether. Helps clean up that main page a bit, sometimes sites have too much "stuff".

Re: Message Board Clean Up

cappaj — Thu, 19 Jul 2018 15:28:17 GMT

If we're throwing out unsolicited feedback - it took me forever to find the list of sub-boards here. I know it's at the bottom of the main page and you can also get it by clicking "Browse" - but I didn't notice either of those until I searched for a while. And even then I thought they were all just categories of Knowledge base articles, not the actual discussion forum sub-boards (but maybe that's just me!).

Re: Message Board Clean Up

kav2001c — Fri, 20 Jul 2018 14:58:08 GMT

Actually top 22 most bravo posts are ALL related to the complaints about 12GB plans

Re: Message Board Clean Up

stonechucker — Fri, 20 Jul 2018 15:35:03 GMT

@kav2001c, that's how popular the Plan was, and the migration and price increase weren't!