topic Re: Autopay doesn't seem to be working in Get Support

Autopay doesn't seem to be working

skewpar — Wed, 05 Jan 2022 10:08:09 GMT

Unable to process this transaction.
Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged.

I've double checked my credit card (this worked before), also tried other credit cards.

Autopay won't go through, I've also tried manual payment on the self serve.

Re: Autopay doesn't seem to be working

Dunkman — Thu, 19 Jul 2018 13:59:42 GMT

For similar issues in past, some people have tried to use different browser, incognito mode, different computer, clearing cache, etc.

If still not working, likely need to PM one of the moderators. They are usually very helpful and can help with billing concerns.

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

Re: Autopay doesn't seem to be working

will13am — Thu, 19 Jul 2018 14:26:45 GMT

I suggest to all customers who enter a credit card for auto pay that is done outside of the original activation process to do a $1 top up to confirm the credit card is working and will support a payment come renewal time. This include changing credit cards. It is a small step for peace of mind.

Re: Autopay doesn't seem to be working

JL9 — Thu, 19 Jul 2018 14:39:28 GMT

Luckily I haven't had this issue yet! (Knock on wood)

Re: Autopay doesn't seem to be working

skewpar — Thu, 19 Jul 2018 16:39:59 GMT

Any mod's around? Haven't been able to use my phone all day

Re: Autopay doesn't seem to be working

CS_Agent — Thu, 19 Jul 2018 16:50:19 GMT

@skewpar,

Thank you for reaching out; sorry for the trouble with your services.

Can you please send us a private message along with your phone# and PIN# for assistance?

Thank you!

Re: Autopay doesn't seem to be working

Dunkman — Thu, 19 Jul 2018 16:52:46 GMT

Moderators do scan the forums and respond. I find that if you private message one of the moderators, it is generally faster. But, still takes sometimes a couple of hours to respond.

Re: Autopay doesn't seem to be working

skewpar — Thu, 19 Jul 2018 16:54:54 GMT

I've managed to resolve the issue by following

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/My-new-credit-card-cannot-be-added-to-the-system/m-p/240336#M17360

Turns out the filling out the apartment # breaks their payment system.

Re: Autopay doesn't seem to be working

Acekiller — Thu, 19 Jul 2018 22:01:34 GMT

you are not the first and won't' be the last to encounter that problem!