topic Re: Dropped calls in Get Support

Dropped calls

SelT — Wed, 05 Jan 2022 10:08:07 GMT

I have noticed that every time now I am on a phone call for over half an hour or less the call will drop and I am disconnected.

what is going on as I am within service. It is not an account or SIM card/ battery issue.

Re: Dropped calls

Dunkman — Wed, 29 May 2019 19:31:25 GMT

@SelT

There was a systemic issue with dropped calls a couple of weeks ago. According to PM, they fixed the problem.

You may need to contact moderator to check your account at the backend.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

https://productioncommunity.publicmobile.ca/t5/Announcements/Issue-Resolved-Dropped-calls-issue/m-p/363962#M27360

Re: Dropped calls

sunflowershine — Wed, 29 May 2019 20:30:48 GMT

@SelT I had the same problem yesterday. It seemed like a friendly reminder for I had stayed on the line too long. It was time to stop talking....

Re: Dropped calls

Jackhyf63 — Wed, 29 May 2019 23:45:59 GMT

@SelT can you try to power off your phone, remove the SIM card, let it sit for a minute or two, then reinsert the SIM card and power it back on. If still have problem,please sent Pm to MOD.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437