topic Re: Phone won't work in Get Support

Phone won't work

Luchie — Wed, 05 Jan 2022 10:08:05 GMT

Account is activated with $3 credit it is on autopay and have received a text saying my bonus points have been applied but when trying to us the phone I get a message that I need to pay my account.

Re: Phone won't work

NDesai — Wed, 29 May 2019 19:22:06 GMT

@Luchie Try enabling/disabling the lost/stolen phone feature. Sometimes this triggers the renewal when it's stuck due to a system glitch.

Re: Phone won't work

Dunkman — Wed, 29 May 2019 19:27:31 GMT

@Luchie

Can you provide more details on your situation? Ie. which plan are you on? when is payment date? etc. Is your phone working now? or suspended?

With more information, we may be able to help you.

Re: Phone won't work

jimbobs — Sat, 01 Jun 2019 01:40:05 GMT

This might sound like a stupid suggestion but have you powered down and restarted your phone? Sometimes works and easy to try.