topic Re: Double charge, not refunded in Get Support

Double charge, not refunded

artiomk65 — Wed, 05 Jan 2022 10:07:24 GMT

Hi there, I had an automatic credit card payment set up. Then after some problems, the credit card got charged and I also mailed in a check for the same amount. So I paid on both credit and check but did not get refund on credit card.. help?

Re: Double charge, not refunded

MacMe — Tue, 17 Jul 2018 18:47:17 GMT

You can send a private message to Moderator_Team informing them about your payments.

How to Contact our Community Moderators

Re: Double charge, not refunded

will13am — Tue, 17 Jul 2018 18:47:35 GMT

@artiomk65, can you please explain how you were able to mail in a cheque to pay for this service? From what I know, you can pay be adding a payment card to the account and having funds transferred from the payment card either through the auto pay process or manually. The only other option is to buy a voucher and apply that to the account manually. Payment options are covered in this knowledge base article.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824

Re: Double charge, not refunded

Anonymous — Tue, 17 Jul 2018 19:25:09 GMT

you need send a private message to Click here

In your message put it, please include.

- your account number

- your phone number

- your account PIN

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Good Luck