topic Re: Dropping calls and poor connection in Get Support

Dropping calls and poor connection

Emilyrichter — Wed, 05 Jan 2022 10:07:19 GMT

I recently got a new pixel 3 straight from Google. I switched from an iPhone 6s. Both use nano sim cards so I was able to pop the sim out of the iphone and into the pixel 3.

The pixel 3 seems to drop alot of calls and have poor connection. Like if I call my mom I can hear her fine but she hears me as static and cant understand what I am saying. This also seems to be happening with other land lines aswell. Cell calls dont seem to be effected. I always check that I have good signal before making calls but it still happens.

Could it be I need to get a new sim card?

Re: Dropping calls and poor connection

Triguy — Tue, 28 May 2019 11:54:38 GMT

You could try resetting your network settings.

There were recent service issues.

https://productioncommunity.publicmobile.ca/t5/Announcements/Issue-Resolved-Dropped-calls-issue/m-p/...

Try contacting a moderator if you still have problems.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Dropping calls and poor connection

Dunkman — Tue, 28 May 2019 13:07:58 GMT

@Emilyrichter

Getting a new SIM card unlikely will help.

If you put the SIM card back to iphone, still same issues? If not, then it is likely hardware issue.

I did a quick google search and other customers like yourself also have issues with the pixel call quality. You might want to do more research.

Here is one article about the issue:

https://www.tomsguide.com/us/pixel-3-call-quality-issues,news-29614.html

Re: Dropping calls and poor connection

geopublic — Tue, 28 May 2019 13:25:09 GMT

@Emilyrichter wrote:
I recently got a new pixel 3 straight from Google. I switched from an iPhone 6s. Both use nano sim cards so I was able to pop the sim out of the iphone and into the pixel 3.
The pixel 3 seems to drop alot of calls and have poor connection. Like if I call my mom I can hear her fine but she hears me as static and cant understand what I am saying. This also seems to be happening with other land lines aswell. Cell calls dont seem to be effected. I always check that I have good signal before making calls but it still happens.
Could it be I need to get a new sim card?

@Emilyrichter That is a known issue with the Pixel 3. You might want to call Google and ask for a replacement if it's still under warranty.