topic Re: In limbo in Get Support

In limbo

Will_52 — Wed, 05 Jan 2022 10:07:11 GMT

#moderator

On Saturday (2 days ago) I went to London drugs and there registered and activated my SIM with PM. It immediately said "default error" and there was no connectivity. Clerk said to give it 24hrs.

Sunday (yesterday) no network connectivity yet. But my old network (Telus) SIM worked for text, calls, data etc. At 9 am I receive text from PM saying thanks for activating. 3 PM it says I've successfully referred a friend. 4 PM I receive PM pin.

Today 2 AM telus SIM stopped working (connectivity) and neither has PM picked up connectivity yet. Also 2 AM text from PM saying transfer request successfully complete, thanks for joining us. Not sure which of these two events happened first.

Presently it's night and more than 48hrs later since initial SIM activation and now I have no network connectivity at all.

Please please help.

Old telus account was "corporate individual account" but Telus assured me that they have released the account and the holdup is not on their end and that the port shows succesfull on their end.

Re: In limbo

TheOldVR — Tue, 28 May 2019 02:25:50 GMT

Ummm.. please remove your personal info from your post...

Then contact a Moderator directly and they will be able to help you out!

Re: In limbo

JackQuint — Tue, 28 May 2019 02:28:14 GMT

As @TheOldVR said, get your personal info out of that post. How on earth have you not been spammed to death or worse?

Re: In limbo

JaimeLaPizza — Tue, 28 May 2019 02:39:08 GMT

To remove your personnal info, click on the three little dots, in the top right corner of your post.

Re: In limbo

Anonymous — Tue, 28 May 2019 02:39:22 GMT

@Will_52

Was the self-serve account setup? If so, can you log in to it? If so, what does the status say? Active?

Did you restart the phone since Telus stopped working?

Re: In limbo

Will_52 — Tue, 28 May 2019 02:41:54 GMT

Not self serve, the store clerk did everything

Re: In limbo

TheOldVR — Tue, 28 May 2019 02:44:21 GMT

Sounds like your port did not work out... so a MOD will have to help out.

Can you log in to your online PM account?

Re: In limbo

JaimeLaPizza — Tue, 28 May 2019 02:46:46 GMT

@Will_52 , @Anonymous is right, you should set-up your self-serve account, it will provide useful information to understand what is wrong. You will need an email address and your Public Mobile phone number. Set it up here.

Re: In limbo

Will_52 — Tue, 28 May 2019 02:56:16 GMT

Appreciate everyone's help. I've private mailed a moderator and will update as I get info for perhaps a future struggler

Re: In limbo

JaimeLaPizza — Tue, 28 May 2019 02:59:42 GMT

Thanks in advance @Will_52 for your updates once you get input from a moderator, that's the spirit of this community !

Re: In limbo

Will_52 — Tue, 28 May 2019 03:10:55 GMT

I've been back to London drugs every day for an hour plus and they restart and fidget with settings.

Re: In limbo

geopublic — Tue, 28 May 2019 03:12:20 GMT

@Will_52 wrote:
Not self serve, the store clerk did everything

@Will_52 Make sure your mobile network is set to auto and not Telus. If you still want to use manual mode make sure Public Mobile is selected. If you have an iPhone reset network settings. Since you still haven't signed up for self serve you must register first.

Click here to register your selfserve account.

Hope this helps!

Re: In limbo

computergeek541 — Tue, 28 May 2019 04:00:24 GMT

@Will_52 wrote:
#moderator

On Saturday (2 days ago) I went to London drugs and there registered and activated my SIM with PM. It immediately said "default error" and there was no connectivity. Clerk said to give it 24hrs.

Sunday (yesterday) no network connectivity yet. But my old network (Telus) SIM worked for text, calls, data etc. At 9 am I receive text from PM saying thanks for activating. 3 PM it says I've successfully referred a friend. 4 PM I receive PM pin.

Today 2 AM telus SIM stopped working (connectivity) and neither has PM picked up connectivity yet. Also 2 AM text from PM saying transfer request successfully complete, thanks for joining us. Not sure which of these two events happened first.

Presently it's night and more than 48hrs later since initial SIM activation and now I have no network connectivity at all.

Please please help.

Old telus account was "corporate individual account" but Telus assured me that they have released the account and the holdup is not on their end and that the port shows succesfull on their end.

When you say no network connectivity, nothing works? I ask because to receive those text messages from Public Mobile, you would have needed to have service/a Public Mobile network connection (unless maybe you're using iMessage?).

Or was it working but then stopped agin?

What happens if you call your phone number?

Re: In limbo

GinYVR — Tue, 28 May 2019 04:10:34 GMT

@Will_52What happens if you put the Public Mobile SIM card into another phone? Sounds like it is a phone setting issue more than a SIM issue.

Re: In limbo

Will_52 — Tue, 28 May 2019 04:41:57 GMT

@computergeek541

That's what's weird. I have no bars. No data, calls, texts etc.

My android 8.0.0 says "Sim 1 active"

Preferred network type is set to "2g/3g/4g automatic"

Network operator is set to "choose automatically"

Access point name (APN) changed manually from telus to public mobile as "sp.mb.com"

My phone also clearly says "no network connectivity"

I'm convinced the Sim and my phone and it's settings are not the cause. 99% sure. I think it's the network operators / account activation that hit a snag going from telus to Telus (public mobile)

Re: In limbo

Anonymous — Tue, 28 May 2019 04:45:30 GMT

@Will_52

Did you set up your self-serve account? (whether the clerk or you did) Have you been able to log in to see status?

Did you try the other ideas offered in this thread? ie. trying SIM in another unlocked compatible phone?

Re: In limbo

Will_52 — Tue, 28 May 2019 04:53:54 GMT

I cannot create a self serve account as step one ask your phone number for them to text a validation code to. Literally just tried and a little load wheel goes for a handful of seconds and then step two highlights and says enter 6 digit code sent. Im thinking the network has an account set up for me but it's not linking to my phone. I've reset all cellular settings, restarted etc. Short from factory reset, I've tried everything as did the store clerk who was very knowledgeable. Today was day 3 of store troubleshooting with clerk 3

Re: In limbo

geopublic — Tue, 28 May 2019 05:04:46 GMT

@Will_52 What type of phone is it? Does it support two sims? If yes, remove any other sim and put the PM sim in slot two. Restart your phone what happens?

Also dial *#*#4636#*#* under phonr information does it show network connection.

Re: In limbo

Will_52 — Tue, 28 May 2019 05:06:37 GMT

I have attempted every solution offered in this thread thus far without resolution. Sim in wife's phone doesn't work but she switched successfully to PM 5 minutes before me and her Sim and settings work. Hers were also telus to PM. We decided to do it together. So Sim in another phone is a no go as is account self serve creation. Phoning self does nothing. Network unavailable. Waiting on mod reply

Re: In limbo

computergeek541 — Tue, 28 May 2019 05:15:36 GMT

@Will_52 wrote:
@computergeek541

That's what's weird. I have no bars. No data, calls, texts etc.
My android 8.0.0 says "Sim 1 active"
Preferred network type is set to "2g/3g/4g automatic"
Network operator is set to "choose automatically"
Access point name (APN) changed manually from telus to public mobile as "sp.mb.com"
My phone also clearly says "no network connectivity"

I'm convinced the Sim and my phone and it's settings are not the cause. 99% sure. I think it's the network operators / account activation that hit a snag going from telus to Telus (public mobile)

When you received those text messages from Public Mobile saying that the phone number was successfully transfered/completed, did you have the Telus sim card or the Public Mobile sim card in your phone?

To me, it sounds if Public Mobiles account was opened, but for some reason service is provisioned to your specific sim card. You've already contacted the moderators, so likely, only they can fix this.