topic Re: US add on in Get Support

US add on

mznatz — Wed, 05 Jan 2022 10:07:02 GMT

Hello,

I paid for US ad on and my phne woul not make calls. It even shows that I did not use any of the minutes.Id like a refund, anyone know how I can get a refund.

Re: US add on

TheOldVR — Tue, 28 May 2019 00:08:02 GMT

you would need to directly message a Moderator for a refund... I assume you are back from your trip?

Re: US add on

Dunkman — Tue, 28 May 2019 00:08:50 GMT

@mznatz

Did you buy a US roaming add on? Or a long distance calling add on to call US numbers? More details may be helpful.

In general, there are no refunds with Public mobile since prepaid. You could try to contact moderator to see whether they can help.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US add on

popping — Tue, 28 May 2019 00:40:06 GMT

@mznatz wrote:
Hello,

I paid for US ad on and my phne woul not make calls. It even shows that I did not use any of the minutes.Id like a refund, anyone know how I can get a refund.

When you arrive US, you need to enable roaming and restart your phone. You will be on AT&T or T-Mobile network. You can also manually select which network to use.

If you give us more info, we can give you more help.

There is no refund after add-on.purchase.

Re: US add on

hairbag1 — Tue, 28 May 2019 01:50:47 GMT

@mznatz wrote:
Hello,

I paid for US ad on and my phne woul not make calls. It even shows that I did not use any of the minutes.Id like a refund, anyone know how I can get a refund.

The 10 Day US Roaming Add-on is unlimited calling. I wonder if you didn't mistakenly get the International Calling Add-on. That add-on is only valid to make calls to Canada and US whilst you're in Canada. Can you please confirm and let us know.