topic Re: Autopay Fail in Get Support

Autopay Fail

Junybbun — Wed, 05 Jan 2022 10:06:30 GMT

So I have been with PM since July 2017 and today my autopay failed to renew and this if the THIRD time autopay failed and resulted in my account being suspended which means out of 4 times it only worked 1 time.........

It's extremely frustrating to have same issue over and over and PM does not improve on obviously issue. Plus PM foes not seem to understand how frustrating it is to have phone services suspended for no reason and I cannot get immediate help either.. . PM offers good price but seriously they are incompetent.

Re: Autopay Fail

ShawnC13 — Sat, 14 Jul 2018 17:28:14 GMT

@Junybbun wrote:
So I have been with PM since July 2017 and today my autopay failed to renew and this if the THIRD time autopay failed and resulted in my account being suspended which means out of 4 times it only worked 1 time.........
It's extremely frustrating to have same issue over and over and PM does not improve on obviously issue. Plus PM foes not seem to understand how frustrating it is to have phone services suspended for no reason and I cannot get immediate help either.. . PM offers good price but seriously they are incompetent.

Do you know why it fails? I have had 17autopay renewals with the accounts i manage and never an issue. So have they given you a reason for the failure?

Re: Autopay Fail

Junybbun — Sat, 14 Jul 2018 17:33:53 GMT

This was their reply from April autopay fail:

"Thank you for reaching out to us. I'm truly sorry to hear about your auto-pay issue. I will be more than happy to help you with this.

Actually, on April 15th between 2 AM- 9:30 AM EST, our system was unable to process credit card payments for renewing customers who had Auto-Pay enabled. This means that your plan services did not renew, and your credit card was not charged. We apologize for any inconvenience this may have caused. The issue has since been resolved; however we ask that you please sign in to Self-Serve to add funds to your account equal to your plan price minus any eligible Rewards. After doing so, your plan will automatically renew, and no other action is required."

Re: Autopay Fail

Anonymous — Sat, 14 Jul 2018 17:34:23 GMT

Frist try it different browser internet, to you put your credit card details and you will see is working and if not work you need send a private message to Click here

In your message put it, please include.

- your account number

- your phone number

- your account PIN

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Good Luck

Re: Autopay Fail

Junybbun — Sat, 14 Jul 2018 17:37:38 GMT

And this was their reply last Oct:

"Thanks for contacting us.

I went on your account and saw that through a top up, you were able to reactivate your account, which shows that you understand our system, which is very nice

We currently have an issue with autopay, it is a known problem that we are working on. I offer you my sincere apologies for this, also don't worry., we are working to fix it.

Re: Autopay Fail

Junybbun — Sat, 14 Jul 2018 17:38:05 GMT

Thanks I will try that !