topic Re: Change Phone Number in Get Support

Change Phone Number

TrevorBurridge — Wed, 05 Jan 2022 10:06:25 GMT

I’m new to public mobile and I want to use my old mobile number. I tried to do it through My Account but it wouldn’t accept my number. What do I do?

Re: Change Phone Number

Alex888 — Mon, 27 May 2019 08:39:14 GMT

@TrevorBurridge Your old number has to be active in order to transfer it. If it is still active try again using the Chrome browser in incognito mode.

Re: Change Phone Number

GR — Mon, 27 May 2019 08:57:10 GMT

Assuming your old number is still active who was it with? If it's no longer active then you cant port it.

Re: Change Phone Number

TrevorBurridge — Mon, 27 May 2019 09:26:52 GMT

Tried it and it still tells me that it’s unable to transfer the number entered. The number is still active with Koodo.

Re: Change Phone Number

Alex888 — Mon, 27 May 2019 09:38:40 GMT

@TrevorBurridgeYou will have to contact the moderators and ask them to port the number for you, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Change Phone Number

TrevorBurridge — Mon, 27 May 2019 09:49:48 GMT

It’s still active with Koodo.

Re: Change Phone Number

GR — Mon, 27 May 2019 09:54:16 GMT

Koodo prepaid must be done by the moderators! Message them and they'll help you thru it

Re: Change Phone Number

TrevorBurridge — Mon, 27 May 2019 11:40:50 GMT

Thanks. I sent them a message yesterday and again this morning but I have not received a response. Any idea how long it usually takes to get a response?

Re: Change Phone Number

GR — Mon, 27 May 2019 11:48:36 GMT

Usually a few hours up to 2 days depending on how busy they are. I would think you'd get a response back today sometimes. They say it's better not to send multiple messages

Re: Change Phone Number

Alex888 — Mon, 27 May 2019 11:53:11 GMT

@TrevorBurridge It can take up to 2 days for them to respond.

Re: Change Phone Number

TrevorBurridge — Mon, 27 May 2019 12:13:41 GMT

Thank you

Re: Change Phone Number

TrevorBurridge — Mon, 27 May 2019 12:20:25 GMT

Thanks for the information. I wasn't sure if I was reaching them through the right link, one was from a solution I read and the other was direct from help within the community. Anyways, they have two messages from two different pathways. I'll wait to see if I get an answer today before trying again. Appreciate the assistance.

Re: Change Phone Number

geopublic — Mon, 27 May 2019 13:04:43 GMT

@TrevorBurridge wrote:
Thanks for the information. I wasn't sure if I was reaching them through the right link, one was from a solution I read and the other was direct from help within the community. Anyways, they have two messages from two different pathways. I'll wait to see if I get an answer today before trying again. Appreciate the assistance.

@TrevorBurridge The source doesn't matter the link should always be the same. As long as you send the moderator team the message with your Koodo account number, name on the account and Koodo phone number they will initiate the port and since Koodo and Public Mobile share the same backend system it should not take very long. You might receive a message back from the moderator to verify you account. You should do that right aways and reply back letting them know that the verification was done.