topic Re: I need to cancel my contract and can access my account?! in Get Support

I need to cancel my contract and can access my account?!

AM2456 — Wed, 05 Jan 2022 10:06:16 GMT

I need to cancel my contract and cannot access my account?! I have sent numerous Private messages and I am getting no response??

Re: I need to cancel my contract and can access my account?!

NDesai — Fri, 13 Jul 2018 16:23:19 GMT

There is no contract with Public Mobile. If you want to just cancel, port over you number to another carrier you will be joining. Since PM is a prepaid service, you will not get your money back.

Re: I need to cancel my contract and can access my account?!

AM2456 — Fri, 13 Jul 2018 16:24:18 GMT

You are taking money from my account and I have no way to cancel it?? How is that not some kind of contract??

Re: I need to cancel my contract and can access my account?!

Anonymous — Fri, 13 Jul 2018 16:27:05 GMT

you need send a private message to Click here

In your message put it, please include.

- your account number

- your phone number

- your account PIN

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Good Luck

Re: I need to cancel my contract and can access my account?!

Luddite — Fri, 13 Jul 2018 16:28:15 GMT

Try calling 611. There is an option to delete autopay. While not a good as deleting your card that will take care of it. Then 90 days after your next expiry your SIM/account/phone number will all be deactivated.

Alternatively, port out your number to your new carrier. That will also close your account.

If you don't mind sharing, where did you find a better deal?

Re: I need to cancel my contract and can access my account?!

NDesai — Fri, 13 Jul 2018 16:28:38 GMT

@AM2456 wrote:
You are taking money from my account and I have no way to cancel it?? How is that not some kind of contract??

No, it's not a contract, it's a prepaid service.

You will need wait for a mod to reset your account password in order to login to your account.

Re: I need to cancel my contract and can access my account?!

Luddite — Fri, 13 Jul 2018 16:29:40 GMT

@AM2456 wrote:
I need to cancel my contract and cannot access my account?! I have sent numerous Private messages and I am getting no response??

When did you send your first message? Moderator hours are: Monday to Friday, 9 am (ET) to 9 pm (ET); Saturday - Sunday 9 am (ET) - 7:30 pm (ET). Usually they answer within in a few hours, but can take 24.

Re: I need to cancel my contract and can access my account?!

AM2456 — Fri, 13 Jul 2018 16:30:26 GMT

I cannot log in as your system doesnt recognise my number and cannot verify - I am just getting a message saying my number is not recognised???????

Re: I need to cancel my contract and can access my account?!

AM2456 — Fri, 13 Jul 2018 16:31:31 GMT

Ive sent 4 message within the past month!

Re: I need to cancel my contract and can access my account?!

AM2456 — Fri, 13 Jul 2018 16:32:20 GMT

I dont have the SIM card - thats why I need to cancel. Therefore I cannot call 611!

Re: I need to cancel my contract and can access my account?!

AM2456 — Fri, 13 Jul 2018 16:33:44 GMT

When I try to log-in, message etc.etc I get a message saying the number is not recognised

Re: I need to cancel my contract and can access my account?!

MacMe — Fri, 13 Jul 2018 16:53:39 GMT

@AM2456 wrote:
When I try to log-in, message etc.etc I get a message saying the number is not recognised

Did you already port your number to another provider?

Re: I need to cancel my contract and can access my account?!

adil-5aar — Fri, 13 Jul 2018 16:57:20 GMT

When you log in self service, you will have to log with your email and your password and not with your number ..

best way is to get in touch with moderateur, its nit a big problem your case.

have a nice day

Re: I need to cancel my contract and can access my account?!

AM2456 — Fri, 13 Jul 2018 17:00:48 GMT

Ironically the system also doesnt recognise any of those details either

Re: I need to cancel my contract and can access my account?!

AM2456 — Fri, 13 Jul 2018 17:01:22 GMT

Nope I havent ported the number

Re: I need to cancel my contract and can access my account?!

NDesai — Fri, 13 Jul 2018 17:11:22 GMT

@AM2456 wrote:
I dont have the SIM card - thats why I need to cancel. Therefore I cannot call 611!

Huh?

Where did your PM sim card go? Did you activate a line with PM?

Re: I need to cancel my contract and can access my account?!

itiness — Fri, 13 Jul 2018 17:35:42 GMT

If you haven't ported the number, that this mean you contracted a new number with a new provider ? at this point, just to make sure you probably better call you credit card provider and ask to not permit any further withdrawing from PM ?! good luck

Re: I need to cancel my contract and can access my account?!

kav2001c — Fri, 13 Jul 2018 18:16:13 GMT

I am a bit confused here @AM2456

You do not have an online account with Public

You do not have a SIM card with Public

And you never ported out your number?

The online profile is prob a glitch but where did your SIM go???

@AM2456 wrote:
I dont have the SIM card - thats why I need to cancel. Therefore I cannot call 611!

Re: I need to cancel my contract and can access my account?!

brent_liza — Fri, 13 Jul 2018 18:26:09 GMT

You do not have a contract with Public Mobile. It is pre-paid. If you don't pay it cancels automatically. If you need to cancel your automatic payment from your credit card, debit card you can do on self serve or through the IVR by calling 611 cancel auto pay.

Re: I need to cancel my contract and can access my account?!

cmatassa — Fri, 13 Jul 2018 19:51:15 GMT

@AM2456 please clarify your situation, you are not making much sense.

1. You say you don't have a Public Mobile SIM card... where did it go?

2. You don't login with a phone number, you log in with an email address and password.

3. You say your email address isn't recognized. Do you actually have an account with Public Mobile? Are you sure you've actually activated an account? That would require you to have a SIM card...

You need to send a private message to a moderator, please explain your situation clearly.