topic Re: Unable to send nor receive text messages after activation in Get Support

Unable to send nor receive text messages after activation

Fina — Wed, 05 Jan 2022 10:06:14 GMT

Hi, I just activated a new PM plan and got a new number along with it. I can make and receive phone calls, and data is working just fine too. I was about to go ahead to make a new account, but never receive the text containing the 6-digit code. I tried sending out texts and asking others to send me texts, and nothing seem to happen. I have a samsung S4 phone. Any suggestion on how to resolve the issue? Thank you.

Re: Unable to send nor receive text messages after activation

Dunkman — Mon, 27 May 2019 02:49:06 GMT

@Fina

Can you try your PM SIM card in another phone to determine whether it is a hardware issue versus PM service issue?

If it is a PM service issue, then you will need to contact moderator to help you.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If it is a phone issue, you could try network reset or even factory reset.

Re: Unable to send nor receive text messages after activation

geopublic — Mon, 27 May 2019 04:04:51 GMT

@Fina wrote:
Hi, I just activated a new PM plan and got a new number along with it. I can make and receive phone calls, and data is working just fine too. I was about to go ahead to make a new account, but never receive the text containing the 6-digit code. I tried sending out texts and asking others to send me texts, and nothing seem to happen. I have a samsung S4 phone. Any suggestion on how to resolve the issue? Thank you.

@Fina What plan are you on?

Re: Unable to send nor receive text messages after activation

Tony8 — Mon, 27 May 2019 04:25:18 GMT

Hi, can you send a MMS (picture text)?

For SMS (normal texting), verify the SMSC (short message service center) setting is +16475800172

Re: Unable to send nor receive text messages after activation

Fina — Mon, 03 Jun 2019 13:51:30 GMT

Thank you everyone for all the suggestions. I did contact a moderator, and it took the moderator several tries before it is fixed. Apparently there was a glitch in the system that prevented me to send or receive sms. The moderator sent the problem to the tech support, and the problem was solved. It works like a charm now. Thank you all and I thank the PM moderators for helping and doing their best.

Fina

Re: Unable to send nor receive text messages after activation

Lieux — Mon, 03 Jun 2019 13:52:54 GMT

@Fina good news!

Re: Unable to send nor receive text messages after activation

Fina — Mon, 03 Jun 2019 13:56:31 GMT

Yes, and it took PM 5 days to fix the problem because they could not understand why or what caused it.

Fina

Re: Unable to send nor receive text messages after activation

Lieux — Mon, 03 Jun 2019 14:00:46 GMT

@Fina wrote:
Yes, and it took PM 5 days to fix the problem because they could not understand why or what caused it.
Fina

I know what you mean....