topic Re: Port over in Get Support

Port over

Smart_chick — Wed, 05 Jan 2022 10:06:05 GMT

It seems as if my port didn’t work 😞 both of my SIM cards are working with the same # but public mobile will not let me receive text messages can someone help me

Re: Port over

ShawnC13 — Fri, 13 Jul 2018 05:44:25 GMT

@Smart_chick wrote:
It seems as if my port didn’t work 😞 both of my SIM cards are working with the same # but public mobile will not let me receive text messages can someone help me

How long ago did you do your port? It can take upto several hours. If it is over that

you will need the assistance of the Moderator Team. First fill in this form to authenticate your account/message https://about.telus.com/authenticationform.jspa?c=pm0. Be sure to click the "Twitter" (even if you don't have a Twitter account) button and enter your Community handle as the Twitter Username".

Then immediately click this: message to moderators to send a private message to the moderator team with a description of your issue noting that you have validated the account.

Community Moderators are available from Monday - Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: Port over

Smart_chick — Fri, 13 Jul 2018 05:52:27 GMT

It’s been 4 hours, my calls work on public mobile and I can text out and receive calls but I can’t get text messages 😞

Re: Port over

ShawnC13 — Fri, 13 Jul 2018 05:56:55 GMT

@Smart_chick wrote:
It’s been 4 hours, my calls work on public mobile and I can text out and receive calls but I can’t get text messages 😞

Yes, my recommendation is to use your old sim until you get in touch with the moderators and get it fully transferred

Re: Port over

Smart_chick — Fri, 13 Jul 2018 05:58:56 GMT

Do you know what happened ? Cause im lost, I’ve never had issues of porting over.

Re: Port over

NDesai — Fri, 13 Jul 2018 06:00:49 GMT

@Smart_chick wrote:
It’s been 4 hours, my calls work on public mobile and I can text out and receive calls but I can’t get text messages 😞

If your other sim is working (gets signal), means something must have gone wrong during the porting process. Since it's been 4 hours, you should get in touch with the moderator team and they will help you with this.

If your other sim is not getting any signal, give it a few more hours and see if it completes the porting process. If not, contact the moderator team. They are out of their service hours, but they will get back to you in the morning.

Re: Port over

Smart_chick — Fri, 13 Jul 2018 06:01:21 GMT

I put in the public mobile SIM card in, I still have my Rogers SIM card. Is there a toll free # I can call for public mobile ?

Re: Port over

Smart_chick — Fri, 13 Jul 2018 06:03:42 GMT

I’ve sent them a message, so I’m hoping they get back to me in the Am. Should I put my Rogers SIM card back in or what ?

Re: Port over

Smart_chick — Fri, 13 Jul 2018 06:05:21 GMT

Thanks, I’ll put my Rogers SIM card in 😞 just upset I’m paying for service I can’t use

This is a txt I just got

Public Mobile here: We're experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM & Activation online form. Thanks.

Re: Port over

NDesai — Fri, 13 Jul 2018 06:09:07 GMT

@Smart_chick wrote:
I’ve sent them a message, so I’m hoping they get back to me in the Am. Should I put my Rogers SIM card back in or what ?

You should because your number will properly work on your Rogers sim only until the port over completes. Because it is stuck due to an error, you will likely need help from a mod before your Rogers sim stops working and port over completes to the PM sim.

Re: Port over

CS_Agent — Fri, 13 Jul 2018 16:42:29 GMT

@Smart_chick, please get back to me with the requested information in the message I just sent you. I'd definitely help you to fix your port issue.

Thank you for your patience 🙂

Aïssata

Re: Port over

Smart_chick — Fri, 13 Jul 2018 16:47:40 GMT

Ok I just sent you a pm