topic Re: SIM Card not working. in Get Support

SIM Card not working.

DylanKeenan — Wed, 05 Jan 2022 10:06:00 GMT

@CS_AgentAfter transferring from Bell to Public Mobile my phone says the new SIM card is from a carrier that is not supported under the activation policy currently assigned by the activation server. So I am at a loss, I can't use my phone at all now and need to know what I have to do to get it working.

Re: SIM Card not working.

sunflowershine — Sun, 26 May 2019 21:53:32 GMT

@DylanKeenan Is it possible the phone from Bell is locked by Bell. You may need Bell to unlock the phone first.

Re: SIM Card not working.

NDesai — Sun, 26 May 2019 21:58:57 GMT

@DylanKeenan Seems like your phone is locked to Bell. To get it unlock, call bell and they will unlock if for free of charge.

Re: SIM Card not working.

Lieux — Sun, 26 May 2019 22:06:17 GMT

@DylanKeenan wrote:
@CS_AgentAfter transferring from Bell to Public Mobile my phone says the new SIM card is from a carrier that is not supported under the activation policy currently assigned by the activation server. So I am at a loss, I can't use my phone at all now and need to know what I have to do to get it working.

Keep your bell account active during the port or you will not be able to do it.

Re: SIM Card not working.

computergeek541 — Sun, 26 May 2019 22:14:26 GMT

@DylanKeenan wrote:
@CS_AgentAfter transferring from Bell to Public Mobile my phone says the new SIM card is from a carrier that is not supported under the activation policy currently assigned by the activation server. So I am at a loss, I can't use my phone at all now and need to know what I have to do to get it working.

That message is specific to iPhone devices. Public Mobile cannot help you with this. Apple's iTune device activation server have it down as a carrier locked device. You will need to get the old carrier to get Apple to add this device to the unlocked list.