topic two accounts in Get Support

two accounts

hhoffman — Wed, 05 Jan 2022 10:05:58 GMT

Is there anyway to transfer credits from one account to another?

Also, I would like to delete an account, as I am no longer using that one, how do I do that. I have a new email I'd like to assign to my current plan/account ?!

Re: two accounts

popping — Sun, 26 May 2019 21:49:41 GMT

@hhoffman wrote:
Is there anyway to transfer credits from one account to another?

Also, I would like to delete an account, as I am no longer using that one, how do I do that. I have a new email I'd like to assign to my current plan/account ?!

Send a private message to moderator to transfer fund between your account. Rewards cannot be transfered - Only available fund can be transferred between accounts.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Moderator wait time is 2 - 3 days.

Remove the autopay credit card info from your account to be canceled. Your account will be be suspended without payment. 90 days after suspension, your account will be canceled.

Re: two accounts

NDesai — Sun, 26 May 2019 21:47:50 GMT

@hhoffman Yes, you can. But the only problem is that they will only transfer if both accounts are active. They will not transfer if you are looking to cancel/delete the account that has remaining balance. I suggest to activate that account with the cheapest $10 plan so they can transfer remaining balance to your new account.

Re: two accounts

Dunkman — Sun, 26 May 2019 22:43:49 GMT

@hhoffman

You will also need to contact moderator to change the initial email address for your account.