topic setting up an account in Get Support

setting up an account

lritualo — Wed, 05 Jan 2022 10:05:57 GMT

I can't register on the self serve.I am not getting verification code through text.

Re: setting up an account

GinYVR — Sun, 26 May 2019 20:48:05 GMT

Do you have service with the SIM card you just activated?

Re: setting up an account

lritualo — Sun, 26 May 2019 20:50:11 GMT

yes I can receive and send text as well as calls.But when I'm trying to set up my self serve account I'm not getting the verification code .

Re: setting up an account

popping — Sun, 26 May 2019 20:51:13 GMT

@lritualo wrote:
I can't register on the self serve.I am not getting verification code through text.

Did you activate in-store or online?

If online, your self-serve account was already created.

Did you port your old number to PM during activation?

If yes, check your old SIM. The text message may be sent to the old provider because your port is not completed yet.

It will take a few hours if you are porting from a mobile number. For landline or VoIP service, it will take up to 1 week.

Re: setting up an account

lritualo — Sun, 26 May 2019 20:53:45 GMT

Activated in store...I have new number from PM

Re: setting up an account

popping — Sun, 26 May 2019 21:00:08 GMT

@lritualo wrote:
yes I can receive and send text as well as calls.But when I'm trying to set up my self serve account I'm not getting the verification code .

Restart you browser and try it again.

Re: setting up an account

lritualo — Sun, 26 May 2019 21:04:24 GMT

tried restarting and rebboting my phone many times but not getting any code

Re: setting up an account

Tony8 — Sun, 26 May 2019 21:12:37 GMT

You may need to contact the moderators.

https://productioncommunity.publicmobile.ca/t5/Self-Serve/Unable-to-create-online-self-serve-account-Not-receiving-SMS/m-p/288818#M20266

Re: setting up an account

NDesai — Sun, 26 May 2019 21:40:38 GMT

@lritualo wrote:
tried restarting and rebboting my phone many times but not getting any code

Strange! I wonder if this is a problem only for you or is a system wide issue. We won't know till we see more reports on this. Anyways, to get your account created, you will have to contact mods as mentioned above.