topic Re: my number is not working after chatr port in Get Support

I want to cancel this service

Lee1234 — Wed, 05 Jan 2022 10:05:55 GMT

I want to cancel this service

Re: my number is not working after chatr port

GinYVR — Sun, 26 May 2019 18:57:02 GMT

@Lee1234You might want to start your own thread instead of piggy back off others. If you just want to cancel the service, just take out your credit card / payment info, your account will be erased after 90 days of $0 balance.

Re: my number is not working after chatr port

geopublic — Sun, 26 May 2019 19:00:06 GMT

@Lee1234 wrote:
I want to cancel this service

@Lee1234 Two ways to do this:

1. Login into your account and remove AutoPay and do not renew

2. Signup with another provider and port out your number.

Removing Auto-pay is recommended in both cases.

Re: my number is not working after chatr port

computergeek541 — Sun, 26 May 2019 20:52:47 GMT

@Lee1234 wrote:
I want to cancel this service

I've moved this discussion to its own thread.

For cancelling service, there are two ways to do that. You can stop paying for the service or port the number to another carrier. Generally, there are no refunds. Are you have difficulties porting a number in?

Re: my number is not working after chatr port

popping — Sun, 26 May 2019 20:56:53 GMT

@Lee1234 wrote:
I want to cancel this service

Don't cancel your PM service until you confirm where is your Chatr phone number first.

1. Login to your self-serve account.

2. Select the [Plan and Add-Ons] tab

3. Is your Chatr phone number showing on the [Plan and Add-Ons] page?

If yes, DON'T cancel your PM service because your Chatr number is already at PM. If you cancel your PM account, you will lose your number.

Re: my number is not working after chatr port

Dogbert — Sun, 26 May 2019 21:19:38 GMT

What exactly is not working?

BTW: It sometimes takes upto 48 hours after a port to start working.