topic Re: Can't Log In in Get Support

Can't Log In

Remmy_Sheda — Wed, 05 Jan 2022 10:05:51 GMT

Hi,

I created an account for self serve a while ago when I ordered the shim chip. When I did that, I got an email to verify the account I did so and was told everything was fine. When I try to log in I'm told my credentials are invalid. When I ask to reset my password I'm told my address is not on file. When I try to input my phone number to sign up again, I'm too its already on file. I have verified the email address and the password. I won't sign up for service until I can fix this. Can anyone help me?

Re: Can't Log In

Lieux — Sun, 26 May 2019 17:39:51 GMT

@Remmy_Sheda wrote:
Hi,
I created an account for self serve a while ago when I ordered the shim chip. When I did that, I got an email to verify the account I did so and was told everything was fine. When I try to log in I'm told my credentials are invalid. When I ask to reset my password I'm told my address is not on file. When I try to input my phone number to sign up again, I'm too its already on file. I have verified the email address and the password. I won't sign up for service until I can fix this. Can anyone help me?

Try first in 50 minutes on incognito mode...but if nothing help the moderator will help you with that. click here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and they will answer you..waiting time is few hours to 2 days.Be patient.

Re: Can't Log In

Anonymous — Sun, 26 May 2019 17:40:02 GMT

@Remmy_Sheda wrote:
Hi,
I created an account for self serve a while ago when I ordered the shim chip. When I did that, I got an email to verify the account I did so and was told everything was fine. When I try to log in I'm told my credentials are invalid. When I ask to reset my password I'm told my address is not on file. When I try to input my phone number to sign up again, I'm too its already on file. I have verified the email address and the password. I won't sign up for service until I can fix this. Can anyone help me?

I've been seeing a few of these sporadically on the odd occassion. A little disturbing.

I don't understand what you mean by "won't sign up for service" though. To have created a self-serve account would have required signing up for service.

You'll need to contact the @Moderator_Team < Click this.

Re: Can't Log In

mojorising — Sun, 26 May 2019 17:40:10 GMT

Contacting a modertaor at the link below will get this straightened out for you.

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

Re: Can't Log In

geopublic — Sun, 26 May 2019 18:52:20 GMT

@Remmy_Sheda wrote:
Hi,
I created an account for self serve a while ago when I ordered the shim chip. When I did that, I got an email to verify the account I did so and was told everything was fine. When I try to log in I'm told my credentials are invalid. When I ask to reset my password I'm told my address is not on file. When I try to input my phone number to sign up again, I'm too its already on file. I have verified the email address and the password. I won't sign up for service until I can fix this. Can anyone help me?

@Remmy_Sheda You can only create an account during or after activation. Since you havent activated your service yet not sure how you were able to create an account? What are we missing?

Re: Can't Log In

Remmy_Sheda — Mon, 27 May 2019 15:50:17 GMT

Oh that must be it then. I signed up there when I was looking at the plans I think. I'll wait for the sim card and try again.