topic Re: late payment suspension in Get Support

late payment suspension

benbrown — Wed, 05 Jan 2022 10:05:45 GMT

Auto pay not set up correctly. Missed a payment by 2 days but payment went through 5 days a go. Phone will still not connect to network; no phone calls or texts or data. How can I fix this?

Re: late payment suspension

Anonymous — Sun, 26 May 2019 16:08:44 GMT

@benbrown wrote:
Auto pay not set up correctly. Missed a payment by 2 days but payment went through 5 days a go. Phone will still not connect to network; no phone calls or texts or data. How can I fix this?

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: late payment suspension

Dunkman — Sun, 26 May 2019 16:09:27 GMT

@benbrown

If your payment went through, might want to try two tricks that might re-activate/reset your plan:

1. Report your phone lost/stolen in self service account. Logout. Wait few minutes. Login. Report your phone found.
2. Manually add $1 into your balance.
These actions sometimes will reset your SIM/re-activate account.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

If that does not work, you will need to contact moderator. Expect 1- 2 day delay.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: late payment suspension

benbrown — Sun, 26 May 2019 17:26:17 GMT

Thanks,

The 'adding a dollar' tip worked. don't know why but it did so thanks!

Re: late payment suspension

Lieux — Sun, 26 May 2019 17:27:31 GMT

@benbrown wrote:
Thanks,
The 'adding a dollar' tip worked. don't know why but it did so thanks!

Thanks to let us know your solution!

Re: late payment suspension

pm-smayer97 — Thu, 13 Jun 2019 09:49:43 GMT

@benbrown wrote:
Thanks,
The 'adding a dollar' tip worked. don't know why but it did so thanks!

That's because there is a long-standing known bug in the system that will get stuck and not Autorenew a plan that has been suspended even when there are enough funds in the account.

You discovered the most common solution (and maybe the only one) which is to simply add some funds to the account and it then gets unstuck.

In fact, even the mods use this trick regularly to unstick an account (they will add a $1, then remove it).