topic Re: New phone in Get Support

New phone

robinbanks44 — Wed, 05 Jan 2022 10:05:42 GMT

I can makecalls butnot text on it I can receive them but they won't send out

Re: New phone

Anonymous — Sun, 26 May 2019 14:12:51 GMT

@robinbanks44 wrote:
I can makecalls butnot text on it I can receive them but they won't send out

Maybe you're on the $10 plan and you've used up the alotment. Do you see the texting line with the counter lower down on your overview page?

Re: New phone

robinbanks44 — Sun, 26 May 2019 14:14:29 GMT

no I am on the 30 dollar plan

Re: New phone

Dunkman — Sun, 26 May 2019 14:14:32 GMT

@robinbanks44

More information would be helpful. Did you just activate a new plan and new phone number? Port over a number? Which plan do you have? Are you able to recieve phone calls? Data work, etc

Re: New phone

GinYVR — Sun, 26 May 2019 14:15:26 GMT

@robinbanks44What kind of phone do you have? What kind of text are you trying to send (SMS or MMS?).. have you entered the correct APN (see here)? Are you trying to send MMS?

Re: New phone

Triguy — Sun, 26 May 2019 14:18:09 GMT

You could try the lost phone trick.

To report your phone stolen. Login to your account. Choose Plans and Add-onstab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found.

Re: New phone

robinbanks44 — Sun, 26 May 2019 14:18:24 GMT

I have a 30 plan I fought the phone used I have had my SIM since November

Re: New phone

robinbanks44 — Sun, 26 May 2019 14:20:24 GMT

I have data but the phone tells me it can't get mobile conection

Re: New phone

GinYVR — Sun, 26 May 2019 14:21:48 GMT

@robinbanks44Besides inability to text can you connect to data? Have you tried to reset the phone?

Re: New phone

GinYVR — Sun, 26 May 2019 14:23:20 GMT

@robinbanks44If you cannot connect to data.. then make sure your APN settings is correct for Public Mobile.

Re: New phone

Anonymous — Sun, 26 May 2019 14:23:32 GMT

@robinbanks44 wrote:
I have a 30 plan I fought the phone used I have had my SIM since November

Did you do any factory reset on the phone when you got it? Are you using the stock original texting app? Maybe there's a setting somewhere.

Which exact make/model is it? Which OS version is it on?

Re: New phone

Pizzaeh — Sun, 26 May 2019 14:27:21 GMT

@robinbanks44 wrote:
I have a 30 plan I fought the phone used I have had my SIM since November

You activated the SIM and $30 plan in November?

Has the outgoing/sending texts never worked?

What phone model do you have?

Did you port in a phone number from another carrier?

Re: New phone

Nicotinebandaid — Sun, 26 May 2019 15:04:18 GMT

If you are using an iPhone, there may be a setting you forgot to change. If that is the case going into settings > Messages> Send & receive and check that your new number is there

Re: New phone

robinbanks44 — Sun, 26 May 2019 15:06:12 GMT

I can get phone calls

Re: New phone

JackQuint — Sun, 26 May 2019 15:24:27 GMT

It's hard to help when you don't help us help you by answering questions.

What type of phone is the new phone?

Have you done a factory reset?

If you haven't done a factory reset, you can try a network reset before doing a factory reset so you don't have to reinstall any of your apps.

Re: New phone

TheOldVR — Sun, 26 May 2019 15:29:12 GMT

Main questions have been asked...

What there a port involved?

Did you try a network or full settings reset?

Have you checked your APN settings?

And of course.. you are sure that your phone is compatible?

Good luck and happy Sunday!

Re: New phone

robinbanks44 — Wed, 29 May 2019 02:46:41 GMT

What should my son be how can I tell if it's compatible it is a Asus phone 3 I can make calls and receive text messages I just can't send them what is a port

Re: New phone

robinbanks44 — Wed, 29 May 2019 02:52:42 GMT

It is an Asus phone 3 I beliv and yes I did a factory reset but it is not brand new bought of on of them sites p

Re: New phone

JackQuint — Wed, 29 May 2019 03:12:48 GMT

The phone is compatible with Public Mobile (not completely with LTE, but that's not your issue).

Re: New phone

Pizzaeh — Wed, 29 May 2019 03:16:30 GMT

@robinbanks44 see this previous thread about a similar problem...click link below

Re: Can't send SMS texts but can receive SMS, Calling and Data is working fine

@vernonli writes

"Hey everyone!

I figured out the problem. I had to input the SMSC number for Public Mobile. My phone's "Message Center" option where you're supposed to put the SMSC number was greyed out. I ended up using my brothers Samsung Galaxy S6 and luckily on his phone, it wasn't greyed out. I inputed the Public Mobile SMSC number and when i transfered my sim back to my Samsung Galaxy S7, the SMSC number transfered with it."