topic Re: Double charged in Get Support

Double charged

hasanen — Wed, 05 Jan 2022 10:05:37 GMT

Hello,

I recently set my auto payed plan to automatically switch over from the $32 plan to the $40 plan on July 7. I now see on my credit card that I was charged twice, on July 7 and on July 8. I was charged $40 + tax on July 7, and $32 + tax on July 8.

Can someone please explain why I was charged twice? Shouldn't I have been charged $32 on July 7, then my plan automatically switched over to the $40 plan, and I get charged $40 after 1 month on the plan? On the other hand, if Public Mobile charges at the beginning of the billing period rather than at the end, I would understand being charged the $40 now, but why was I also charged the $32?

Thank you.

Re: Double charged

SD08 — Wed, 11 Jul 2018 03:12:00 GMT

Actually, you should have been charged $40+tax only on Jul 7 and the plan switched. PM is a PREpaid service only and the billing occurs before usage. Looks like a billing error. You should get in touch with the moderators to fix this. Also, look at your plan in your account to verify that they gave you the correct package going forward.

Click this Moderator_Team link to send a private message for assistance. Include your phone number, e-mail address and PIN.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Double charged

hasanen — Wed, 11 Jul 2018 01:45:04 GMT

Thank you.

I've sent a message to the mods. Hopefully they can fix this.

Re: Double charged

xcelone — Wed, 11 Jul 2018 03:02:28 GMT

@hasanen wrote:
Thank you.
I've sent a message to the mods. Hopefully they can fix this.

Hope you get this resolved.

Re: Double charged

MoreYummy — Wed, 11 Jul 2018 06:24:29 GMT

@hasanen Can you tell us what is the problem?

Re: Double charged

SD08 — Wed, 11 Jul 2018 06:39:49 GMT

@MoreYummy wrote:
@hasanen Can you tell us what is the problem?

@MoreYummy

The OP has already described their problem: they were double billed.

They've already contacted the moderators.

Re: Double charged

MoreYummy — Wed, 11 Jul 2018 06:48:36 GMT

@SD08 I know what is his account problem is. I am asking how it happened, or perhaps moderator can tell.

Re: Double charged

pakmode — Wed, 11 Jul 2018 15:44:29 GMT

I think there were quite a few billing change issues around this time period, as my updated plan request didn't go through either, and then had to be manually adjusted by the Mod team afterwards.

Re: Double charged

Luddite — Wed, 11 Jul 2018 16:02:31 GMT

@MoreYummy wrote:
@SD08 I know what is his account problem is. I am asking how it happened, or perhaps moderator can tell.

It's a quirk that appears now and then.

Re: Double charged

Acekiller — Wed, 11 Jul 2018 17:00:54 GMT

sometimes i wonder how these glitch keeps occuring when it is automated.

Re: Double charged

hasanen — Thu, 12 Jul 2018 03:30:56 GMT

I am not sure how it happened. I am in touch with the moderators now and we will see if they can figure it out.

Re: Double charged

Jums — Mon, 02 Sep 2019 19:44:35 GMT

I am having this same problems , can anyone pls help me out ? I was charged twice

Re: Double charged

joezhoupublic — Thu, 26 Dec 2019 18:49:42 GMT

I went to Walmart on Nov. 25, to register for $25/30 day plan, and used my master card to pay. The system was so slow that it appeared the first try did not go through. I was asked to swipe my credit card the second time. When I received my bill month, it was paid twice on Nov. 25. Please help me to solve the problem.

Thank you very mcuh for your help.

Regards,

Joe

Re: Double charged

CS_Agent — Thu, 26 Dec 2019 20:22:19 GMT

Hello!

For any problem regarding your account, please access Public Mobile website to create a ticket using our virtual assistant SIMon to get in touch with a moderator.

https://www.publicmobile.ca/en/on/get-help

Happy holidays!