topic Re: No cellular data service in Get Support

No cellular data service

Ginni-Aemaan — Wed, 05 Jan 2022 10:05:34 GMT

No cellular service

Does anyone know why this keep happening. Currently I am on a 4gb 30 days plan.

Re: No cellular data service

jp2 — Tue, 10 Jul 2018 22:49:34 GMT

Are you a new customer or new to data usage?

Have you setup the APN settings?

Do you have a data usage limit on your phone?

Re: No cellular data service

Ginni-Aemaan — Tue, 10 Jul 2018 23:55:45 GMT

@jp2 I am a new customer, how do you set APN settings for PM?

Re: No cellular data service

MacMe — Tue, 10 Jul 2018 23:59:26 GMT

@Ginni-Aemaan wrote:
I am a new customer, how do you set APN settings for PM?

All information here:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906

Direct link to the configuration information can be found here:

https://apn-canada.gishan.net/en/apn/public-mobile

Re: No cellular data service

Ginni-Aemaan — Wed, 11 Jul 2018 01:28:12 GMT

@MacMe this does not work on my iPhone 4 (gsm). I only get the below setting in the cellular data network and I have already tried editing that.

Re: No cellular data service

jp2 — Wed, 11 Jul 2018 01:46:56 GMT

I'm not familiar with iPhone but it looks like you are in hot spot settings not your mobile connection.

Please note even if you have a 3G speed plan it will still show you are on the 4G LTE network they just throttle you to 3G speeds. It may take up to 72 hours for the throttle to be applied to your account so enjoy the high speed while you have it.

Re: No cellular data service

MacMe — Wed, 11 Jul 2018 01:51:32 GMT

You need to choose "Cellular Data Network", not Personal Hotspot:

https://apn-canada.gishan.net/en/apn/public-mobile/apple-iphone-4

Re: No cellular data service

Ginni-Aemaan — Wed, 11 Jul 2018 02:24:06 GMT

@MacMe in the pic it clearly says cellular data on top of hotspot. That is exactly what I am refering to I am in correct setting as shown in the web address you forwarded and it does show me option to change apn setting but not mms mmcs

@jp2 i am in the cellular data settings not in personal hotspot which is completely different

Re: No cellular data service

MacMe — Wed, 11 Jul 2018 02:32:03 GMT

@Ginni-Aemaan wrote:
@MacMe in the pic it clearly says cellular data on top of hotspot. That is exactly what I am refering to I am in correct setting as shown in the web address you forwarded and it does show me option to change apn setting but not mms mmcs

@jp2 i am in the cellular data settings not in personal hotspot which is completely different

Your screenshot shows you're in "Personal Hotspot", which is the wrong area.

Could you go back to your home screen and click on the following:

Settings->General->Cellular->Cellular Data Network

Re: No cellular data service

Ginni-Aemaan — Wed, 11 Jul 2018 03:29:28 GMT

@MacMe yes that is what I did cellular>cellular network setting> cellular data. If you check the top of the screen it says cellular data.

Re: No cellular data service

Ginni-Aemaan — Wed, 11 Jul 2018 03:32:11 GMT

Right under public mobile and right above personal hotspot, it says in big letters Cellular data

Re: No cellular data service

irritated — Wed, 11 Jul 2018 03:37:57 GMT

Firstly, you're providing great assistance. Secondly, I hope that original poster lives near a PM store. Instead of losing sleep now, do it later - wake up early go store might be resolved faster/easier in person. speaking of which, good night 🙂

Re: No cellular data service

MacMe — Wed, 11 Jul 2018 03:48:57 GMT

Maybe try using this site to configure the data:

http://www.unlockit.co.nz/unlockit/

Re: No cellular data service

MacMe — Wed, 11 Jul 2018 04:09:24 GMT

@irritated wrote:
Firstly, you're providing great assistance. Secondly, I hope that original poster lives near a PM store. Instead of losing sleep now, do it later - wake up early go store might be resolved faster/easier in person. speaking of which, good night 🙂

PM store???

Re: No cellular data service

Karnbot13 — Wed, 11 Jul 2018 15:09:56 GMT

It looks like you need to go to the website provided to access the settings you need to change. From what I can see you only have access to the settings for your personal hotspot on your phone, which has been pointed out already.

Re: No cellular data service

Okanaganlass — Sun, 16 Dec 2018 04:42:27 GMT

I just had this issue and the link below helped me get data back.

https://apn-canada.gishan.net/en/apn/public-mobile