topic Re: Sim not registered in Get Support

Sim not registered

ListenLinda — Wed, 05 Jan 2022 10:05:13 GMT

I recently changed my SIM card. The brand new one worked for about 2 hours then stopped and now says it’s unregistered. Unsure what to do, should I order a new card?

Re: Sim not registered

mojorising — Sat, 25 May 2019 22:27:45 GMT

This can happen due to a loose sim card. Did you drop your phone recentley? You might want to double check that.

Do you have an Android? You can also check this link that may help.

https://www.recovery-android.com/sim/not-registered-on-network-error.html

Re: Sim not registered

Lieux — Sat, 25 May 2019 22:31:07 GMT

@ListenLinda wrote:
I recently changed my SIM card. The brand new one worked for about 2 hours then stopped and now says it’s unregistered. Unsure what to do, should I order a new card?

I would take it out and put it back. Or can you try it in a different phone to see if it's the sim or the phone?

Re: Sim not registered

geopublic — Sat, 25 May 2019 22:41:12 GMT

@ListenLinda wrote:
I recently changed my SIM card. The brand new one worked for about 2 hours then stopped and now says it’s unregistered. Unsure what to do, should I order a new card?

@ListenLinda By changed sim card I'm assuning you changed your sim card via the selfserve option? Are you sure you are using the correct sim in your phone and not the old one?

Re: Sim not registered

ListenLinda — Sat, 25 May 2019 23:01:51 GMT

Yes, My phone broke and now using my old one. I couldn’t get the back off my phone and I had a brand new never opened sim, so I decided to use it in the meanwhile.

Re: Sim not registered

Lieux — Sat, 25 May 2019 23:03:39 GMT

@ListenLinda wrote:
Yes, My phone broke and now using my old one. I couldn’t get the back off my phone and I had a brand new never opened sim, so I decided to use it in the meanwhile.

Did you change the SIM number in your self-serve account after the switch?

Re: Sim not registered

geopublic — Sat, 25 May 2019 23:09:46 GMT

@ListenLinda wrote:
Yes, My phone broke and now using my old one. I couldn’t get the back off my phone and I had a brand new never opened sim, so I decided to use it in the meanwhile.

@ListenLinda On the newer phones you don't have to remove the back to get access to your sim. There is a pinhole on the side that you push and the tray with the sim pops out. Are you sure the phone doesn't have the tray on the side?

Re: Sim not registered

ListenLinda — Sat, 25 May 2019 23:12:50 GMT

Oh sorry yes it has a tray, It’s a S7. I couldn’t get it out and had to wait for my husband it get home cause I have no patience.

Re: Sim not registered

ListenLinda — Sat, 25 May 2019 23:14:40 GMT

That’s was the first thing I did before taking out of the package.

Re: Sim not registered

geopublic — Sat, 25 May 2019 23:19:27 GMT

@ListenLinda wrote:
Oh sorry yes it has a tray, It’s a S7. I couldn’t get it out and had to wait for my husband it get home cause I have no patience.

@ListenLinda OK. Usually if you take the end of a paper clip and use it the tray will eject. A SIM unregistered error means that the new sim was not registered properly. To change SIMs you have to go online and select the change SIM option and enter the new SIM card number correctly. Please note that this will disable the current activated SIM card and you will not be able to use it again.

Re: Sim not registered

geopublic — Sat, 25 May 2019 23:32:01 GMT

@ListenLinda wrote:
That’s was the first thing I did before taking out of the package.

@ListenLinda Try restarting the phone to see if it connects to the network.

Re: Sim not registered

computergeek541 — Sun, 26 May 2019 03:49:37 GMT

@ListenLinda wrote:
I recently changed my SIM card. The brand new one worked for about 2 hours then stopped and now says it’s unregistered. Unsure what to do, should I order a new card?

Unreigistered sim card is usually an indication that a sim card is not active on the account or that the service has been cancelled.

Is it at all possible that your husband removed the sim card from your old phone and put it into your new one without telling you? That old sim card in your new phone would exhibit that type of unregistered sim card behavior.

Or is that your phone is saying something closer to "unable to register to network"? That would be a different type of situation.

Re: Sim not registered

computergeek541 — Sun, 26 May 2019 03:52:16 GMT

@ListenLinda wrote:
Yes, My phone broke and now using my old one. I couldn’t get the back off my phone and I had a brand new never opened sim, so I decided to use it in the meanwhile.

So, you're using your old sim card after switching to the new one that you used in the meanwhile? That new sim card isn't for temporary use. That is now the sim card for your service. The old sim card can never be used again.

Re: Sim not registered

ListenLinda — Fri, 31 May 2019 02:51:51 GMT

Yes, I know this, I was switching my SIM regardless hence the new one...

Re: Sim not registered

ListenLinda — Fri, 31 May 2019 02:54:04 GMT

The number is entered correctly and it is definitely the SIM and not my phone. I put my husbands SIM in and the phone works great.

Re: Sim not registered

geopublic — Fri, 31 May 2019 03:13:18 GMT

@ListenLinda wrote:
The number is entered correctly and it is definitely the SIM and not my phone. I put my husbands SIM in and the phone works great.

@ListenLinda Did you try the old sim yo see if it works? If it still doesn't work the either try a new sim or wait for the moderator to troubleshoot,

Re: Sim not registered

geopublic — Fri, 31 May 2019 03:14:18 GMT

@ListenLinda wrote:
The number is entered correctly and it is definitely the SIM and not my phone. I put my husbands SIM in and the phone works great.

@ListenLinda Did you try the old sim to see if it works? If it still doesn't work then either try a new sim or wait for the moderator to troubleshoot.

Re: Sim not registered

sophia779 — Fri, 20 Dec 2019 12:24:39 GMT

Well, There can be several reasons for the error mesage you are coming across on your phone

"Not Registered On Network"

Here I have mentioned few better ways to solve the "Sim Not Registered" on Android and hope that following those methods will solve the error.

Fix 1: Restart your device
Fix 2: Update your device
Fix 3: Updating your APN
Fix 4: Check out signal and the restart
Fix 5: Verify mobile network

There are mor solutions that you can find on: https://android-ios-data-recovery.com/fix-not-registered-on-network-error/