topic Re: change phone number in Get Support

change phone number

kevinliu5d — Wed, 05 Jan 2022 10:05:10 GMT

I just changed my phone number from Fongo and the message shows successfully , I can call ,but cannot receive the phone . please advise

Re: change phone number

matbasm — Mon, 09 Jul 2018 18:45:13 GMT

@kevinliu5d, If, by 'change', you mean ported in, it could take several hours (probably several days) to port in a number from Fongo. If you can still receive calls using Fongo, then the port has not completed yet.

Re: change phone number

lstokes — Mon, 09 Jul 2018 19:26:27 GMT

Hi there,

When you receive a call, does it come through on your previous device? If it does, it means the port is still in progress. It can take anywhere from a minute to 24 hours. But usually it only takes a few hours at the most. Please let us know if the port hasn't finished by this evening.

Thanks,

Liam

Re: change phone number

brent_liza — Mon, 09 Jul 2018 19:46:01 GMT

Porting from a VOIP to Public mobile can take on average 3 business days. I had moved a Vonage to public and took that long. It could take a bit longer depending on if their release procedures. After three days I would check the status with the carrier you are porting from.

Re: change phone number

JustJess — Mon, 09 Jul 2018 19:57:45 GMT

When I ported Fongo number I could recieve calls through Fongo right up until the time it switched and it took just under 36 hours. Atleast there was no down time but I kept checking as I wasn't sure what the process would look like.

Re: change phone number

kevinliu5d — Mon, 09 Jul 2018 20:08:39 GMT

thanks for your reply , I will wait and see .

Re: change phone number

kevinliu5d — Mon, 09 Jul 2018 20:09:19 GMT

thanks for your reply , i will check it later

Re: change phone number

kevinliu5d — Mon, 09 Jul 2018 20:10:44 GMT

i call the others and showing correct number , but I cannot receiving incomming call , the calling still go through Fongo ,thanks

Re: change phone number

kevinliu5d — Mon, 09 Jul 2018 20:11:24 GMT

it looks like not completed ,I will wait and see ,thanks

Re: change phone number

brent_liza — Mon, 09 Jul 2018 20:11:44 GMT

@kevinliu5d this is normal to get dual service while the porting goes through with both carriers

Re: change phone number

kevinliu5d — Mon, 09 Jul 2018 23:42:50 GMT

It is still not completed yet

Re: change phone number

stonechucker — Tue, 10 Jul 2018 00:08:43 GMT

Hi @kevinliu5d, welcome to Public Mobile.

VoIP ports are treated like landline setups, and are much longer to process than a cellular number port. But as you’re aware, you can receive the phone calls stil on your Fongo app, and you can make calls from your cellular phone.

I see you started thread today, how long have you been waiting now? I have seen VoIP ports take a number of days, so it’s not unexpected to take up to a week, but each case is different.

if you have been wait more than 3 business days, I would suggest sending a private message to the Moderator_team. You will need to submit your account number for Public Mobile, your PIn, and your phone number, and any other information related to the port request.

If it’s been less than 3 business days, this is not abnormal.