topic Re: Reissuing port number request in Get Support

Reissuing port number request

alexanderbrant — Wed, 05 Jan 2022 10:05:07 GMT

I ported my number over from Virgin but I guess there was a block on the number on Bell towers. I do not recieve incoming calls, it says that it's not in service but I can make calls. I cannot send or recieve texts from any one on any Bell based service. I can send texts to Rogers based numbers but do not recieve texts. I have reactivated the account and they took the blocks off but I cannot request the number again as it is in use with both carriers now.

Re: Reissuing port number request

TheOldVR — Sat, 25 May 2019 21:06:46 GMT

You would need to message a Moderator directly.. they can get things sorted out for you.

Re: Reissuing port number request

shskr — Sat, 25 May 2019 21:08:29 GMT

Port can take 2 to 48 hours.

Re: Reissuing port number request

alexanderbrant — Sat, 25 May 2019 21:22:31 GMT

Thank you! I have already messaged a moderator, I got a reply a couple weeks ago regarding this, so I messaged the same one who started helping me!

Re: Reissuing port number request

Lieux — Sat, 25 May 2019 22:46:51 GMT

@alexanderbrant wrote:
Thank you! I have already messaged a moderator, I got a reply a couple weeks ago regarding this, so I messaged the same one who started helping me!

It would be better to use this link...just in case the same moderator isn't on vacation or has left....https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Reissuing port number request

geopublic — Sat, 25 May 2019 22:51:08 GMT

@alexanderbrant wrote:
Thank you! I have already messaged a moderator, I got a reply a couple weeks ago regarding this, so I messaged the same one who started helping me!

@alexanderbrant Just to be safe send the same message to: Moderator_Team that way then next available moderator will be able to reissue the port.