topic Simcard Lost in Get Support

Simcard Lost

enasagun — Wed, 05 Jan 2022 10:04:51 GMT

In my account, my activated sim was lost. Then the pin that i enter in the app is 4 trials only, but sadly i forget my pin and used all my trials. So i want to recover my account but the app sends the code in my lost simcard, so how should i do?

Re: Simcard Lost

Lieux — Sat, 25 May 2019 16:37:06 GMT

@enasagun wrote:
In my account, my activated sim was lost. Then the pin that i enter in the app is 4 trials only, but sadly i forget my pin and used all my trials. So i want to recover my account but the app sends the code in my lost simcard, so how should i do?

Write a message to the moderator here for help..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and be patient waiting time is few hours to 2 days.

Re: Simcard Lost

TheOldVR — Sat, 25 May 2019 16:47:33 GMT

Man, that's not easy luck for a weekend... hope a MOD get's back to you soon.

I just had our Cable company increase our monthly bill by $90 a month.... and then disconnect my main TV for no reason.

Patience is a virtue I guess :P.

Re: Simcard Lost

muralee — Fri, 02 Aug 2019 16:47:25 GMT

i lost my sim please i need to swap it i have new sim

Re: Simcard Lost

geopublic — Fri, 02 Aug 2019 17:01:55 GMT

@muralee wrote:
i lost my sim please i need to swap it i have new sim

@muralee Simple, login to your account and select the change sim card option.

Re: Simcard Lost

chukdefatey — Fri, 02 Aug 2019 17:25:42 GMT

@muralee wrote:
i lost my sim please i need to swap it i have new sim

Most Provider don't even let you Sim Swap without a Human Intervention. Good thing at Public Mobile it's as simple as login to your self serve account and look for the Tab to Sim Swap and in an instant you have service on your new sim