topic SIM card not supported in Get Support

SIM card not supported

nerissashort — Wed, 05 Jan 2022 10:04:34 GMT

I activated my SIM card but this message comes up when I check my phone.
I unlocked my phone today
HELP

Your IMEI - ************118

Your device has not been reported as lost or stolen.
The Network Compatibility check cannot be performed at this time. Please try again later.

Re: SIM card not supported

PMFanatic — Fri, 24 May 2019 23:23:46 GMT

I had that warning message appear too but my sim card was recognized after I rebooted my phone. Try that first.

Re: SIM card not supported

nerissashort — Fri, 24 May 2019 23:31:03 GMT

I restarted my phone a couple of times

Re: SIM card not supported

geopublic — Fri, 24 May 2019 23:49:30 GMT

@nerissashort wrote:
I restarted my phone a couple of times

@nerissashort Is it possible your phone is locked?

Re: SIM card not supported

GinYVR — Fri, 24 May 2019 23:50:20 GMT

What type of phone is it? If it is an iPhone try plugging it into a computer that is on the internet with iTunes.. when it is unlocked there will be a dialog saying your iPhone has now been unlocked.

Re: SIM card not supported

nerissashort — Fri, 24 May 2019 23:54:37 GMT

i plugged it in and the same message comes up

Re: SIM card not supported

nerissashort — Sat, 25 May 2019 00:29:31 GMT

I called and unlocked it today

Re: SIM card not supported

nerissashort — Sat, 25 May 2019 00:42:16 GMT

do you know what this means???

Your device has not been reported as lost or stolen.
The Network Compatibility check cannot be performed at this time. Please try again later.

This is when I clicked check phone..
I have alredy picked my plan and paid for my month

Re: SIM card not supported

Dunkman — Sat, 25 May 2019 01:02:25 GMT

@nerissashort

Do you have another phone to put the PM SIM card? To determine whether hardware issue or Public mobile service issue.

Maybe try a Network reset on phone? Possible even factory reset (make sure backup)

Re: SIM card not supported

GinYVR — Sat, 25 May 2019 01:06:15 GMT

You didn't specify what kind of phone you have, as different manufacturers have different messages and purposes.

If it is an iPhone what it means is it cannot connect to Apple's central database to see if the phone is locked or not. It needs an active data network connection in order to perform that function.

If it is an iPhone, try connect the iPhone to a wifi hotspot (or a Mac with iTunes).. then try again.

Re: SIM card not supported

pelkeym — Sat, 25 May 2019 01:48:53 GMT

You may need to wait up to 24 hours after performing an unlock request. The reason for this is because after your carrier makes the change, it propagates to the other carriers. The the 24 hours. Hope this helps.